Temp IT Support Analyst - Onsite

This position is a full-time (40 hours/weeek) temporary position with a duration lasting no longer than 12 months at 40 hours/week. The analyst will be providingbasic level desktop IT support services to Iowa Health Care University Campus supported devices.

Work schedule: Monday through Friday, 8:00am - 5:00pm.

Location: 200 Hawkins Drive, Iowa City, IA 52242

* Configure and install computers utilizing various central management tools and techniques.

* Work within a centrally managed healthcare enterprise IT environment including clinical, critical care, research, and departmental spaces.

* Interact with all levels of UI Health Care personnel, potentially including patients and visitors.

* Work closely with peer technicians and teams promoting collaboration and consistent service delivery.

* Embrace standardization, the adoption of best practices, documentation, customer service excellence and the continual improvement approach to IT.

* Exercise all workflows while maintaining state and institutional policies, contributing to the support of organizational objectives.

Bachelor's degree in related field or an equivalent combination of education and related experience.

* Experience (typically 6 months to 1 year) supporting desktop workstations running Windows 10/11 and M365

* Ability to move and install IT equipment up to 50 lbs

* Excellent written and verbal communication skills

* Customer Service Experience

* Experience following technical process documentation

* Demonstrated ability to disarm escalated situations and/or difficult customers

* Experience supporting a wide array of connected peripheral equipment

* Experience working in a health care or health industry environment

* Experience utilizing remote IT support tools