New

Manager, Customer Service - Residential Mortgage

Valley National Bank
$73,700.00 - $125,800.00 / yr
United States, New Jersey, Wayne
Jul 09, 2026
The Escrow - Customer Service Manager will be responsible for managing the following functions within the mortgage services department for residential first mortgage loans; payment and monitoring of all real estate taxes, flood, hazard, and private mortgage Insurance, escrow analysis, loan payoff process, customer service and, the file room. Responsibilities include but are not limited to: Manage the daily operations of the Escrow, Tax, Insurance, Customer Service, Loan Payoff functions and, the security and organization of the file room and staff including the delivery and coordination of files to various departments and buildings of the bank. Review and approve in detail reports along with a variety of custom reports daily/weekly and monthly to ensure the workflow is accurate, timely and in compliance with all regulatory requirements. Create special reports for senior management upon request. Communicate with Vendors to ensure the accurate and timely flow of data on a continuous basis. Liaison with internal and external auditors on a continuous basis. Oversee, train, and develop subordinates. Completes performance evaluations, job descriptions and administers disciplinary action as needed. Provide direct assistance to staff members as they identify, analyze, and resolve complex issues. Maintain full compliance with all Regulatory requirements and the Bank's Policy and Procedures. Ensure that staff is advised of any changes to remain compliant. Continually review and develop policies and procedures to minimize expenses and maximize productivity within the department. Other Responsibilities: Comply with all regulations pertaining to BSA, USA PATRIOT ACT, and OFAC. Complete nnual BSA training. Report suspicions of criminal activity, or any attempt to avoid BSA reporting requirements on the part of customers or employees, to the AML/BSA Compliance Department. Ensure BSA training requirements are completed by staff. Perform other job duties as deemed necessary by supervisor.