Senior Practice Assistant

Massachusetts General Hospital
$19.37 - $27.71
paid time off, tuition reimbursement, 403(b), retirement plan
United States, Massachusetts, Boston
32 Fruit Street (Show on map)
Jul 09, 2026
Department: OBGYN Schedule: Monday - Friday, Normal Business Hours Benefits: Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass & more! Step into a role where your work truly makes a difference every day! As a vital member of our clinical operations team, you'll provide administrative support to ensure our practice runs smoothly and efficiently. In this dynamic, fast-paced role, you'll be the friendly face that plays a key role in creating a positive, efficient, and compassionate environment for both patients and clinical staff. The Senior Practice Assistant provides advanced administrative support to ensure efficient clinical practice operations under minimal supervision. This role serves as a key resource for scheduling, registration, billing, and patient service processes while supporting daily office operations and staff. What You'll Do: * Schedule patient appointments and maintain appointment records. * Assist callers with inquiries and coordinate appointments. * Process billing forms and scan documents into patient medical records (LMR). * Serve as a Super User for scheduling, registration, and billing systems, providing guidance and training * Perform advanced scheduling functions, including surgical scheduling and schedule management. * Provide functional guidance to Office and Practice Assistants. * Support the Supervisor in overseeing daily practice operations. * Handle messages related to prior authorizations, provider inquiries, prescription refills, and test results. * Collect patient co-payments as needed. Education High School Diploma or equivalent required. Experience 3-5 years of office experience required. Skills & Knowledge Advanced proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint). Knowledge of office operations and standard administrative procedures. Strong phone, customer service, verbal, and written communication skills. Ability to compose, edit, and proofread professional correspondence. Excellent organizational, multitasking, and time-management skills. Ability to follow established processes and work effectively within a team environment. Strong attention to detail and accuracy. Why Join Mass General Brigham? Work for a world-renowned healthcare system known for excellence in patient care, research, and innovation. Grow your career through internal mobility, professional development, and advancement opportunities. Enjoy comprehensive benefits including competitive pay, health coverage, retirement plans, and generous paid time off. The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.