Senior Student Success Coach

• Provides on-going concierge-level student services and academic coaching to support an assigned caseload of graduate students from the point of matriculation through graduation.
• Works with Associate and Assistant Dean of Student Life to manage enrollment records and increase retention and completion rates by managing administrative processes related to student progress including, but not limited to new student on-boarding, registration assistance, academic standing intervention, comprehensive exam support, and graduation clearance.
• Maintains knowledge of current School and University policies and is able to communicate them effectively to faculty, staff, and students and apply them appropriately to specific situations.
• Assists with the collection and reporting of statistics and data on an ongoing basis and for various annual reports. In consultation with the Assistant Dean crafts learning objectives and assesses office professional development programs and services

• Supports the career development of a caseload of graduate students and alumni by coaching them through goal-setting, career strategy, job search strategy, networking, application materials, interviewing, salary negotiation for internships and employment.
• Manage professional development programs including the design, delivery (online and in person), and assessment.
• Interfaces with employers looking to hire GSEHD students and alumni and connects them with the appropriate GSEHD stakeholders and campus resources.

• Works closely with colleagues and offices across the University to coordinate graduate student activities and major events, including New Student Orientation, Preview Day, and Commencement.
• As a member of the Office of Student Life, works with the leadership and student organizations to provide engagement opportunities for students. Serves staff advisor for student organizations.

• Master's Degree in Higher Education Administration, Counseling, Human Resources, Organizational Development, Education, or related field highly desirable but not required.
• Career coaching/counseling experience, preferably with graduate students.
• Academic advising experience, preferably with graduate students.
• Effective interpersonal skills, including verbal and written communication, training abilities, and public speaking both in person and online.
• Ability to design, plan, deliver, and evaluate programs, workshops, seminars/webinars.
• Demonstrated success in teamwork and in building cross-functional and interdepartmental relationships and successfully collaborating across roles and departments.
• Experience analyzing university policy, explaining it to stakeholders, and applying it to specific situations.
• Proficiency in Handshake, Salesforce, Banner, and Tableau

How is pay for new employees determined at GW?

The university is an Equal Employment Opportunity employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.