Operational Lead, Rental Process & Management Systems

The Operational Lead, Rental Process & Management Systems is responsible for defining and refining the rental process at Tesla, directly informing the product roadmap for rental-related initiatives. This role acts as a critical liaison between end-users and product development teams, ensuring that user needs and technical solutions align to drive a seamless rental experience.

This role can sit out of Fremont, CA or Austin, TX.

• Define and document the end-to-end rental process at Tesla, identifying key touchpoints and user requirements
• Translate user needs and feedback into actionable inputs for the product roadmap to enhance rental systems and tools
• Develop and present business cases to justify new product features, aligning with strategic business goals and user benefits
• Cultivate and manage strategic relationships with insurance providers to establish and scale direct billing capabilities for Tesla's rental program
• Partner with Learning & Development teams to design and deliver targeted field training programs, close knowledge gaps in rental processes, and develop scalable resources to support program adoption and compliance
• Collaborate with product development teams to prioritize features and ensure alignment with business objectives
• Monitor and report on project progress, metrics of success for implementation, and identify risks and propose mitigation strategies to stakeholders

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) for documentation and presentations
• Bachelor's in Business, Information Technology, or a related field, or equivalent experience
  
• Strong understanding of IT project management principles and familiarity with agile development methodologies
• Experience with project management tools such as Jira for tracking tasks and managing workflows
• Excellent communication and stakeholder management skills to bridge user and technical teams
• Ability to analyze complex processes and translate them into clear, actionable technical requirements
• Experience with user experience (UX) design or user feedback integration is a plus

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Medical plans > plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D
• Short-term and long-term disability insurance (90 day waiting period)
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.