Supervisor Emergency Department Behavioral Health

SUMMARY:

Reporting to the Manger of Social Work and Care Management and working in collaboration with the leadership teams at St. Anne's and Morton Hospital, the MH Supervisor, Emergency Department Behavioral Health is responsible for the oversight and operations management of the Emergency Department's behavioral health services ensuring that patients in acute psychological distress receive timely crisis evaluations, are referred to the next appropriate level of care, and are treated with dignity and respect. By working closely with medical staff, administration, and patients, the supervisor aims to create a patient-centered environment that promotes trust and satisfaction for behavioral health patients. The role is dynamic and multifaceted, requiring strategic thinking and a commitment to continuous improvement.

Oversees the day-to-day activities of the Emergency Services Teams at the Brown Health Massachusetts hospitals. The Supervisor will be responsible for monitoring and ensuring the provision of high quality crisis intervention, emergency evaluation and care coordination to patients of all ages who present with behavioral health needs. Directly responsible for clinical and administrative supervision of all clinical staff activities, addressing complaints and concerns of patients and providing direct clinical care as needed.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Brown Health employees are expected to embrace Brown Health's mission of "Delivering health with care" and successfully role model Brown Health's values of Compassion, Accountability, Respect, and Excellence as these guide our everyday actions with patients, customers and one another.

• Serves as the operations manager of the department by facilitating daily rounds, developing strategies for timely crisis evaluations and dispositions to reduce patient length of stay, supervising and evaluating behavioral health staff, developing the monthly schedule, approving payroll, and providing efficient financial management.
• Conducts diagnostic evaluations of ED behavioral health patients.
• Works collaboratively with ED providers, nursing, and security to develop and implement strategies for the de-escalation of aggressive and agitated patients and provide the least restrictive environment possible.
• Works collaboratively with ED providers and nursing to ensure seamless patient transitions from the ED to inpatient psychiatric facilities or other appropriate placements.
• Monitors the census and acuity of the hospital's Elder Behavioral Health Services unit to ensure placement of appropriate geriatric patients.
• Develops behavioral health community partnerships and strategic relationships to help serve the greater needs of the behavioral health population in the greater community
• Ensures compliance with state and regulatory requirements

QUALIFICATION REQUIREMENTS:

Masters degree (MA), MSW, M.Ed., LCSW or LICSW preferred.

5-10 years of experience in the behavioral health field

Highly effective conflict resolution and mediation skills

Excellent communication and interpersonal skills

Strong critical thinking and problem-solving skills

Ability to work collaboratively with diverse teams

Management experience preferred

NECESSARY SPECIAL REQUIREMENTS:

LICSW or LMHC required

Valid driver's license.

JOB KNOWLEDGE, SKILL, AND ABILITY:

Effectively present information and respond to questions from professionals, managers, clients, family and the general public.

Read, analyze and interpret professional journals, policy and procedures and governmental regulations.

Write reports and general correspondence.

Analyze client and system information, identify problems, establish facts, draw valid conclusions, develop options and strategies for resolving problems, monitor implementation and evaluate the problem solving process for effectiveness.

Deal with several abstract and concrete variables concurrently.

Ability to successfully complete all required training and certifications

Oral and written communication skills, including speech, grammar, spelling, and legibility are at sufficient level to ensure effective and appropriate communication.

PHYSICAL/ENVIRONMENTAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the main duties and responsibilities of this job. Other duties with different demands may also be assigned by the employee's supervisor.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, office equipment, or controls and talk or hear. The employee frequently is required to walk, sit, reach with hands and arms, and climb. The employee is occasionally required to stand; stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the abilities to adjust focus. The employee occasionally works in outside weather conditions.

The noise level in the work environment is usually moderate.

SUPERVISORY RESPONSIBILITY:

Supervises up to 20 FTE's.

Pay Range:

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

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