Part-time Digital Content Operations Specialist (UGC & Ecommerce)

Join a prominent leader in the dynamic world of digital commerce, a company dedicated to delivering exceptional online experiences to millions of customers. As a valued partner, Aquent Talent is excited to connect you with an opportunity to shape the future of digital content for this innovative brand.

We are seeking a highly motivated and detail-oriented professional to play a pivotal role in elevating our digital content landscape. In this part-time position, you will be instrumental in managing, governing, and optimizing user-generated content across our expansive digital commerce platform. Your expertise will directly enhance content quality, ensure compliance, and ultimately craft a more engaging and trustworthy online shopping journey for our customers.

What You'll Do

User-Generated Content (UGC) Management & Curation

• Conduct comprehensive audits of our community content galleries to enhance the quality and relevance of user-generated submissions.
• Proactively identify and remove outdated or irrelevant content, ensuring alignment with established curation guidelines.
• Collaborate closely with site content teams to define robust content governance guidelines, including criteria for content retention and retirement.
• Utilize content management systems (CMS) to effectively curate and manage community content.
• Partner with external content vendors to ensure accurate publication and adherence to quality standards.
• Perform daily quality assurance checks across the digital commerce site to verify the proper execution of both user-generated and vendor-managed content.

Documentation & Knowledge Sharing

• Develop and maintain critical documentation detailing content placements across the site, including content sources and hosting specifics.
• Conduct competitive analyses of user-generated content and creator video experiences across various digital commerce platforms.
• Create and maintain internal documentation, including FAQs and process guides related to customer feedback and reviews.
• Organize and restructure internal resources to improve accessibility and foster knowledge sharing within the team.

Content Compliance & Quality Assurance

• Support ongoing compliance initiatives pertaining to customer feedback and review content.
• Execute auditing activities to ensure all content adheres to established moderation and compliance guidelines.
• Review customer identifiers and assist in identifying inappropriate content for removal.
• Contribute to maintaining a safe, high-quality, and brand-appropriate customer content experience.

Essential Qualifications

• 3+ years of professional experience in Digital Content Operations, Digital Commerce Content, Content Management, Site Content, or a closely related field.
• Demonstrated experience working effectively within content management systems (CMS).
• Solid understanding of user-generated content (UGC), content curation, digital asset management, or digital commerce content operations.
• Proven experience in conducting content audits, quality assurance processes, or content governance initiatives.
• Exceptional organizational skills coupled with meticulous attention to detail.
• Experience in creating documentation, knowledge bases, standard operating procedures (SOPs), or internal process guides.
• Strong ability to collaborate seamlessly with cross-functional teams and external vendors.
• Proficiency with Microsoft internal collaboration tools and Microsoft Office Suite.

Desired Qualifications

• Experience supporting digital commerce, retail, or consumer-facing digital experiences.
• Familiarity with customer feedback and review programs or user-generated content platforms.
• Experience evaluating digital customer experiences and identifying opportunities to enhance content quality.
• A background in retail or consumer products is a plus.

If you enjoy bringing structure to content, improving digital experiences, and ensuring every detail meets a high standard, we'd love to hear from you.

The target hiring compensation range for this role is $35.00/hr to $37.00/hr. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

#LI-CF1