Forward Deployed Engineer (FDE) - Marketing & Sales AI Transformation

Role Overview:

The Forward Deployed Engineer (FDE) is a hands-on AI engineer and transformation practitioner embedded within Marketing and Sales functions to accelerate Lenovo's Solutions and Services Group's (SSG) AI-led Marketing & Sales transformation agenda.

This role partners with domain leaders to identify, build, and scale AI solutions across Market-to-Opportunity (M2O) and Quote-to-Cash (Q2C) processes - delivering measurable outcomes such as revenue growth, sales productivity, pricing optimization, and cycle time reduction.

The FDE operates in a sprint-based, execution-focused model, owning delivery from problem discovery to deployed solution and adoption, aligning with enterprise transformation priorities, governance, and value realization.

Key Responsibilities:

1. Business Discovery & Use Case Definition

• Embed within Marketing & Sales teams to assess end-to-end workflows across lead generation, pipeline management, pricing, quoting, and order fulfillment
• Identify high-value AI opportunities aligned to commercial KPIs and transformation priorities
• Translate business problems into scoped, executable AI use cases

2. AI Solution Build & Deployment

• Design and deliver AI solutions leveraging:
• Generative AI, Agentic AI, predictive analytics
• Microsoft AI ecosystem (Copilot Studio, Azure OpenAI, M365, Power Platform)
• RAG pipelines, agent orchestration, and automation tools
• Rapidly prototype, test, and iterate within sprint cycles
• Deliver production-grade solutions integrated into existing enterprise systems (CRM, CPQ, ERP)

3. Commercial Transformation Impact

• Drive improvements across:
• Revenue velocity and pipeline conversion
• Quote-to-cash cycle time and deal execution
• Pricing optimization and sales effectiveness
• Enable digital transformation across sales, pricing, and revenue operations processes

4. Adoption & Change Enablement

• Ensure solutions are adopted, embedded, and scaled within business workflows
• Partner with business stakeholders to drive change management and user adoption
• Capture feedback and continuously enhance delivered solutions

5. Transformation Alignment & Governance

• Align delivery with SSG Digital Transformation roadmap, KPIs, and ROI targets
• Contribute to performance tracking, dashboards, and transformation scorecards
• Provide regular updates into program governance cadence (weekly reviews, SteerCo inputs)

6. Stakeholder Collaboration

• Act as a bridge between business stakeholders, IT, data platforms, and AI teams
• Communicate progress, risks, and trade-offs clearly across technical and non-technical audiences
• Support cross-functional alignment in complex, global environments

Qualifications:

• 5+ years of experience in software engineering, applied AI, or solutions engineering
• Proven experience delivering AI/automation solutions in business environments
• Strong knowledge of LLMs, prompt engineering, RAG, agent-based systems
• Integration experience with enterprise platforms (CRM, ERP, CPQ, APIs)
• Exposure to Marketing, Sales, or Revenue Operations domains
• Demonstrated ability to deliver measurable business outcomes and drive adoption
• Strong communication skills across business and technical stakeholders
• Experience with Microsoft AI stack (Copilot Studio, Azure OpenAI, Power Platform)
• Background in commercial transformation, pricing, or sales enablement
• Experience in consulting, solutions architecture, or cross-functional delivery models
• Understanding of transformation governance, KPIs, and ROI tracking frameworks