Care Coordinator Supervisor

Salary: $65,000/year - $70,000/year

Position Summary

The Health Connections Care Management Program supports families by helping eligible children access and coordinate medical, behavioral health, and community-based services to promote optimal health and well-being. The Care Coordinator Supervisor provides clinical and operational supervision to a team of up to seven Care Coordinators, ensuring effective care management practices, accurate documentation, compliance with billing requirements, and high-quality service delivery.

Reporting to the Director of Healthcare Management, the Care Coordinator Supervisor oversees Care Coordinator activities, supports staff development, and promotes collaboration across Children's Aid programs and external community partners. This role represents Health Connections within the community and helps ensure services are delivered in alignment with Children's Aid, Health Home, regulatory, and quality assurance standards.

Children's Aid Mission

To help children in poverty to succeed and thrive. We do this by providing comprehensive support to children and their families in targeted high-needs New York City neighborhoods. Children's Aid annually serves children and their families at over forty sites in New York, as well as through three national program models. Children's Aid is concentrating its efforts on creating cradle-through-college pathways in high-need neighborhoods, with a focus on children's health, family stability, education, and social and emotional development.

Culture and Values

We put children, youth, and families first: We listen to and incorporate the voices of children, youth, and families in all that we do.

We seek equity and transformation in our communities: We courageously work within and outside systems to create opportunities for children, youth, and families.

We strive for excellence: We hold ourselves to the highest standards and are committed to continuous learning and improvement.

We are powered by collaboration: Our work is stronger when we trust, partner, and respect each other and the communities we serve.

We are driven by compassion: We lead with kindness, care, and empathy and believe in the endless potential of the people we serve and our team.

Essential Duties and Responsibilities

Team Leadership & Supervision

• Understand and promote the organization's Mission, Vision, and Core Values to ensure alignment with organizational policies and procedures.
• Provide regular individual and group supervision to a team of up to seven (7) Care Coordinators.
• Oversee Care Coordinator cases and care management activities to support effective service delivery.
• Conduct regular and timely performance evaluations for Care Coordinators.
• Provide training and support to new staff and ongoing professional development for existing staff.
• Provide coverage for Care Coordinator responsibilities as needed.

Care Management Oversight & Quality Assurance

• Manage, review, and monitor client records to ensure compliance with internal and external quality assurance standards, Children's Aid requirements, and Health Home policies.
• Ensure required documentation is completed accurately and within established timelines.
• Review and approve CANS-NY assessments completed by assigned Care Coordinators and complete assessments when needed.
• Monitor care management activities to ensure established program requirements and service goals are met.
• Work closely with the Quality Assurance Manager to support quality practices, service delivery standards, and audit preparation.
• Compile reports and provide requested information to support program operations and oversight.

Compliance, Billing & Operations

• Ensure that billing requirements are met and appropriately documented to support reimbursement.
• Maintain confidentiality, comply with HIPAA, and other applicable privacy requirements.
• Support program goals and established enrollment targets as part of the Health Connections team.
• Participate in program, division, and agency-wide meetings, events, trainings, and activities.
• Provide on-call coverage as needed.

Collaboration & Community Engagement

• Participate in interdisciplinary team meetings to support care plan development.
• Serve as a liaison between Children's Aid programs and Health Connections to support coordinated services.
• Represent Health Connections at community events, partner organizations, and external meetings.
• Develop and maintain relationships with community resources to support family needs and identify potential referral opportunities.
• Conduct fieldwork as needed, including possible evenings or weekends.
• Perform other duties as assigned.

Minimum Qualifications

• Master's degree in social work, Counseling, or related field required.
• LMSW, LCSW, LMHC, or related professional credential preferred.
• Two (2) years of supervisory experience required.
• Experience providing care management, case management, or related services preferred.
• Ability to communicate effectively, organize priorities, manage multiple responsibilities, and support a fast-paced service environment.
• Ability to provide on-call coverage, support field-based work, and travel throughout the community as needed.
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel; experience with GSI or similar care management systems preferred.
• Bilingual Spanish/English preferred.

It is the policy of Children's Aid to provide equal employment opportunity to all employees and applicants for employment and is dedicated to maintaining a work environment that is free from harassment and discrimination. Children's Aid will not tolerate discrimination, harassment, or retaliation on any basis, including race, creed, color, national origin, ethnicity, alienage or citizenship status, gender/sex (including pregnancy), disability, religion, source of income, sexual orientation, gender identity or expression, age, familial status, caregiver status, military status, marital or partnership status, status as a victim of domestic violence, sexual violence or stalking, predisposing genetic characteristics, arrest or conviction record, credit history, unemployment status or any other characteristic protected by federal, state or local law. Children's Aid is committed to complying with applicable state and local laws governing non-discrimination in employment. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Children's Aid will conduct a prompt and thorough investigation of all allegations of discrimination, harassment, retaliation, or any violation of the Equal Employment Opportunity Policy in a confidential manner and will take appropriate corrective action, if and where warranted. Children's Aid prohibits retaliation against employees who provide information about, complain about, or assist in the investigation of any complaint of discrimination or violation of the Equal Employment Opportunity Policy.

The incumbent is expected to work a schedule, whether in-person or hybrid, as determined by the department's needs to facilitate effective collaboration with the team. This flexibility is essential for maintaining seamless communication, fostering teamwork, and ensuring the smooth operation of the department's processes. The position's requirements are subject to periodic review and adjustment based on organizational needs and changes in work dynamics.

Leader - Inspires teammates to follow them

Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization

Masters of Social Work (required)

2 - 3 years: Supervisory experience leading care management or behavioral health staff, including responsibility for staff oversight, case review, documentation quality, and performance management. (required)
3 - 5 years: Experience providing care management, case management, or related services preferred (required)

Skills