Implementation Consultant I

Position Title: Implementation Consultant I

Work Location: Kansas City, MO 64146

Assignment Duration: 3+ Months

Work Schedule: 8:00 AM - 5:00 PM

Work Arrangement: Onsite

Position Summary

The Clinic Coach serves as the primary performance partner for assigned clinics, using data insights and operational

expertise to identify improvement opportunities, influence behavior change, and drive measurable results. This

role supports smaller, focused clinics by delivering targeted, consultative coaching to optimize performance and

operations.

The Clinic Coach exercises independent judgment in prioritizing efforts, identifying performance risks, and

recommending corrective actions aligned with operational objectives. Through structured coaching, performance

analysis, and standardized playbooks, this role closes performance gaps, strengthens accountability, and sustains

operational excellence.

Key Responsibilities

1) Clinic Portfolio Ownership (Foundational)

* Manages a portfolio of smaller, lower-complexity clinics with limited service breadth, maintaining

accountability for overall performance outcomes.

* Serves as a trusted partner to clinic stakeholders, using data-driven insights and operational expertise to

identify improvement opportunities, influence adoption of best practices, and drive sustained

performance improvement.

* Exercises independent judgment to proactively assess performance, prioritize focus areas, and implement

actions that enhance operational effectiveness across the clinic portfolio.

2) Performance Review & Coaching Execution

* Reviews clinic performance data to identify trends, assess gaps, and prioritize improvement opportunities

using established benchmarks and thresholds.

* Interprets performance insights to determine appropriate, clinic-specific coaching strategies and

interventions.

* Leads structured, results-focused coaching conversations that drive clarity, accountability, and action.

* Provides consultative guidance to clinic staff and leaders on operational performance, service delivery,

and adherence to standards.

* Influences behavioral and process changes that improve execution, strengthen operational discipline, and

deliver measurable performance outcomes.

3) Learning & Development Guidance

* Assesses clinic capability gaps and identifies targeted learning and development opportunities aligned

with performance needs.

* Provides consultative guidance on training resources, reinforcing adherence to SOPs and service

expectations while tailoring recommendations to clinic-specific challenges.

* Facilitates the adoption of operational best practices through coaching, training, and performance-based

discussions.

* Influences continuous skill development and capability building to support sustained performance

improvement.

4) Monitoring & Follow-Up

* Monitors key performance indicators and tracks progress against identified performance gaps and action

plans.

* Conducts structured follow-ups to ensure completion of commitments, reinforce accountability, and

sustain momentum.

* Evaluates the effectiveness of coaching interventions and adjusts strategies and action plans to drive

sustained performance improvement.

* Proactively identifies emerging risks and implements corrective actions to mitigate impact on clinic

performance.

* Escalates persistent or high-risk issues to senior coaches or leadership, providing clear insights and

recommended actions.

5) Documentation & Data Accuracy

* Maintain accurate coaching logs and notes.

* Track improvements tied to coaching focus areas.

6) Cross-Functional Coordination

* Partners with Operations, Training, and other internal stakeholders to resolve performance barriers and

improve clinic effectiveness.

* Provides frontline insights and recommendations that contribute to process and program enhancements.

7) Performance Improvement Planning

* Develops and manages clinic-specific improvement plans to address operational gaps and achieve

targeted performance goals.

* Uses performance data to measure progress, evaluate outcomes, and recommend corrective actions.

Required Skills & Qualifications

* Strong written and verbal communication skills, with the ability to deliver clear, structured information

and facilitate discussions in small-group settings.

* Demonstrated ability to analyze operational performance data and translate insights into actionable

recommendations.

* Ability to influence without direct authority, building credibility and trust with diverse stakeholders.

* Strong consultative coaching and relationship management skills, with a focus on driving behavior change

and performance improvement.

* Proven ability to identify root causes and recommend practical, effective solutions to operational

challenges.

* Skilled in managing and prioritizing multiple requests in a structured, deadline-driven environment.

* High attention to detail with a strong focus on accuracy in data, reporting, and execution.

* Experience in project coordination and applied problem-solving.

* Proficiency with Microsoft 365 tools (Outlook, Excel, Teams, Word).

* Ability to execute and reinforce established SOPs and workflows while identifying opportunities for

improvement.

* Delivers structured training and presentations (5-15 participants), facilitating engagement, addressing

questions, and adapting delivery to meet audience needs.

Preferred Qualifications

* 0-1 years of experience in customer support, healthcare operations, clinical program knowledge, data

entry, or administrative roles.

* Familiarity with CRM systems (Salesforce a plus).

* Experience working with healthcare providers is helpful but not required