Manager, Digital Customer Solutions - Packaging Coatings

PPG is looking for a Manager, Digital Customer Solutions to join our Packaging Coatings team! In this role, you will spearhead the definition, development and launch of digital and equipment solutions to create new revenue streams and drive stickiness by transforming the customer digital experience for our existing and new customers globally. You will lead the technical development and project management of the new digital solutions. You will report to the Director, Global Strategic Marketing - Packaging Coatings at our Pittsburgh, PA Office.

Key Responsibilities

• Lead the project workstreams to establish a digital customer solution in collaboration with global strategic market managers, regional products managers, tech service, and sales to solve customer pain points
• Lead the technical solution ideation and development across AI workstreams, equipment partnerships and technical teams, bringing innovative solutions to the group
• Partner with marketing team to commercialize the offering
• Develop and execute product and service roadmaps in target market segments to support the execution of our growth strategies
• Market assessment / value proposition development and support
  • Assess market trends and perform competitive intelligence and benchmarking regarding digital customer experience and opportunities for utilizing digital solutions.
  • Design user-centric features and experiences using personas and journey mapping techniques.
• New product development / launch / management
  • Collaborate with internal cross-functional team members, utilizing assigned resources for product/solution development activities. Lead workstreams and teams via influence to ensure on-time-in-full execution.
  • Align new product launch process across regions to ensure excellent executions and successful rollout
  • Support the development of training on the solutions and their value propositions for our sales and service teams
• Team and vendor management
  • Foster collaboration across software development, program management, and product management teams to ensure timely delivery of roadmap milestones.
  • Develop strategic partnerships with software vendors and equipment partners to deliver a seamless digital customer experience.
• Up to 20%, including international travel

Qualifications

• Bachelor's degree in engineering, preference for Masters or PhD. Digital and AI skills are required.
• 10+ years of experience and a proven track record of delivering digital solutions or transformation products
• Experience working globally with teams and customers, understanding cultural nuances to build trust and rapport with people
• Proficiency in Agile methodologies, with a focus on prioritizing features and technologies that drive business outcomes
• Deep understanding of manufacturing processes and technical modeling capabilities

Jak pracujeme: V PPG spojujeme tymy, abychom urychlili spolupraci a profesni rozvoj. Pracujeme osobn od pondli do tvrtka v kancelaich, piem v patek (Flexible Fridays) mame monost pracovat na dalku. Rozvrh se me liit podle lokality.

O nas:

PPG: CHRANIME A ZKRALUJEME SVT

Diky vedeni v oblasti inovaci, udritelnosti a barev pomaha PPG zakaznikm v prmyslovych, dopravnich, spotebitelskych a stavebnich odvtvich a dalich trzich zlepovat vice povrch vice zpsoby ne kterakoli jina spolenost. Dali informace najdete na www.ppg.com a sledujte @PPG na X.

The PPG Way 2030

Jsme partnery naich zakaznik

Proaktivni. Odvani. Dvryhodni. Vechno, co dlame, zaina naimi

zakazniky. Naslouchame, jedname rychle a nepestavame, dokud nevyeime

jejich nejvti vyzvy. Kdy se dai naim zakaznikm, dai se i PPG.

Jedname cilen a rychle

Agilni. izeni daty. Samostatni. Podstupujeme promylena rizika, abychom si

udreli naskok ped konkurenci. Pracujeme proaktivn a agiln, vyuivame

kvalitni data k vyvoji eeni, ktera vytvaeji hodnoty.

Vynikame v tom, co dlame

Produktivni. Spolupracujici. Odpovdni. Bez ohledu na nai roli umime

pojmenovat problem, pebirame odpovdnost a vdy pichazime s eenimi.

Jsme proaktivni i pohotovi, neustale se zlepujeme a dosahujeme vysledk.

Podporujeme kolegy, ktei jsou v kadodennim kontaktu se zakazniky

Usilujeme o vitzstvi

Zameni na budoucnost. Motivovani. Ambiciozni. Ziskov rozvijime nae

podnikani a chceme uspt spolen se zakazniky. Dosahujeme vysledk,

pijimame nove technologie a vyuivame agilitu i rychlost jako nae pednosti.

Jsme hrdi na PPG

Silni. Jednotni. Odhodlani. Pracujeme bezpen, jedname s integritou a

respektujeme rozmanitost. Oslavujeme uspchy a jsme hrdi na pozitivni

dopad, ktery spolen vytvaime pi ochran a zkralovani svta.

V PPG pouivame umlou inteligenci v naborovem procesu, abychom proces zefektivnili. Nastroje umle inteligence nerozhodnuti o zamstnani. Vice informaci naleznete na https://careers.ppg.com/cs/cs/candidate-resources.

PPG poskytuje rovne pileitosti vem kandidatm a zamstnancm. Nabizime pileitost rst a rozvijet svou karieru v prostedi, ktere poskytuje naplujici pracovni misto pro zamstnance, vytvai prostedi pro kontinualni ueni a pijima napady a rozmanitost ostatnich. Vichni kvalifikovani uchazei jsou posuzovani spravedliv, bez ohledu na pohlavi, vk, pvod, viru, zdravotni stav i jinou osobni charakteristiku.

Pokud potebujete podporu z dvodu zdravotniho znevyhodnni, napite prosim na recruiting@ppg.com.

Platove rozpti a benefity v PPG se mohou liit podle lokality, co nam umouje konkurenn odmovat zamstnance na rznych geografickych trzich. PPG pi rozhodovani o odmovani zohleduje nkolik faktor, vetn, ale nejen, dovednosti, zkuenosti a koleni, kvalifikaci a vzdlani, licenci a certifikaci a dalich organizanich poteb. Mohou platit i dali pobidky.

Nae programy zamstnaneckych benefit jsou navreny tak, aby podporovaly zdravi a pohodu naich zamstnanc. Vekere pojistne kryti a benefity budou v souladu s podminkami pislunych plan a souvisejicich idicich dokument. O benefitech s Vami bhem naboroveho procesu bude jednat Va nabora.

PPG si ceni Vai zptne vazby k naemu naborovemu procesu. Doporuujeme Vam navtivit Glassdoor.com a poskytnout zptnou vazbu k procesu.