Change Control Manager

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Change Control Manager for Data Center Operations is responsible for overseeing and governing all changes to data center facilities, critical infrastructure, mechanical and electrical systems, security systems, and operational processes. This role ensures that changes are evaluated, documented, approved, and implemented in a controlled manner that minimizes risk, prevents service disruptions, and maintains continuous uptime of mission-critical data center environments. The Change Control Manager serves as the central authority for change management governance, coordinating across facilities teams, vendors, clients, and operational stakeholders to balance necessary upgrades and maintenance with the paramount need for reliability and availability.

Change Management Governance

Oversee the end-to-end change management process for all data center operations, ensuring changes follow established procedures and industry standards. Maintain and continuously improve the change management framework, policies, and procedures aligned with data center best practices and standards such as Uptime Institute methodology, BICSI, and ASHRAE guidelines. Enforce compliance with change management policies across facilities teams, maintenance contractors, vendors, and operations staff. Define and track key performance indicators (KPIs) for change management effectiveness, including change success rates, unplanned downtime incidents, emergency change frequency, and schedule adherence. Develop and maintain change management documentation standards, including templates for change requests, Methods of Procedure (MOPs), Standard Operating Procedures (SOPs), Emergency Operating Procedures (EOPs), Permit to Work (PTW) processes, and rollback plans for critical infrastructure modifications.

Change Request Evaluation and Approval

Review all incoming change requests for data center infrastructure, mechanical systems (HVAC, chillers, cooling towers, pumps), electrical systems (UPS, generators, PDUs, switchgear, batteries), fire suppression systems, security systems, building management systems (BMS), monitoring systems, and physical layout modifications. Assess the potential impact, risk level, and business justification for proposed changes, with special emphasis on single points of failure, redundancy impacts, and client SLA implications. Verify that appropriate documentation exists, including detailed MOPs, safety procedures, lock-out/tag-out (LOTO) requirements, pre-change testing plans, rollback procedures, and emergency response protocols. Coordinate technical impact assessments with facilities engineers, electrical engineers, mechanical engineers, safety officers, and operations managers. Evaluate vendor-proposed changes for equipment upgrades, preventive maintenance activities, and system modifications. Determine change categorization (standard, normal, major, emergency) based on criticality, complexity, and potential service impact, routing requests through appropriate approval workflows. Approve or reject changes based on established criteria, risk tolerance, uptime requirements, and operational priorities.

Procedural Documentation Development and Management

Create, maintain, and continuously improve Methods of Procedure (MOPs) for all routine and complex change activities, ensuring step-by-step instructions are clear, accurate, and include safety considerations, prerequisites, execution steps, verification checkpoints, and rollback procedures. Develop and maintain comprehensive Standard Operating Procedures (SOPs) for routine data center operations including equipment startup and shutdown sequences, daily operational checks, shift handover protocols, incident escalation procedures, preventive maintenance activities, monitoring and alarm response, visitor escort procedures, and routine system operations. Create and maintain Emergency Operating Procedures (EOPs) for critical incident response including power failures, cooling system failures, fire suppression activation, water intrusion events, security breaches, natural disasters, equipment failures affecting redundancy, and emergency equipment transfers or failovers. Work closely with facilities engineers, operations staff, and subject matter experts to ensure all procedural documentation reflects current equipment configurations, system interdependencies, and operational best practices. Establish version control and document management processes to ensure all procedures are current, properly reviewed, approved by appropriate stakeholders, and accessible to operations teams. Conduct regular reviews and updates of MOPs, SOPs, and EOPs based on equipment changes, lessons learned from incidents, process improvements, and feedback from operations personnel. Ensure all procedural documentation complies with safety regulations, manufacturer recommendations, industry standards, and client requirements.

Change Advisory Board (CAB) Management

Schedule, prepare agendas for, and facilitate regular CAB meetings with stakeholders from facilities operations, engineering, safety, security, account management, client services, and vendor representatives. Present change requests with comprehensive risk assessments, redundancy analysis, load impact studies, and recommendations to the CAB for review and approval. Document CAB decisions, conditional approvals, mitigation requirements, action items, and meeting minutes. Ensure appropriate representation and participation from all relevant stakeholders, including critical facilities managers, electrical and mechanical engineers, safety personnel, and operations leadership. Manage escalations for contentious or high-risk changes requiring executive decision-making or client notification.

Scheduling and Coordination

Develop and maintain the master change calendar for all data center maintenance and modification activities, coordinating implementation windows across multiple systems, zones, and client spaces. Identify and resolve scheduling conflicts to prevent simultaneous changes that could compromise redundancy or compound risk to critical operations. Coordinate with facilities managers, maintenance teams, vendors, contractors, and client account managers to align change implementations with client requirements and minimize service impact. Establish and enforce change freeze periods during peak demand periods, extreme weather events, utility maintenance windows, or critical client operations. Manage the sequencing of interdependent changes, ensuring proper order of operations for complex multi-system modifications. Communicate approved change schedules to all stakeholders, including operations teams, security personnel, on-site technicians, remote monitoring centers, and affected clients.

Risk Management and Compliance

Conduct or facilitate comprehensive risk assessments for proposed changes, identifying potential impacts to power redundancy (N, N+1, 2N configurations), cooling capacity, fire suppression systems, physical security, environmental conditions, and client operations. Ensure changes comply with regulatory requirements (OSHA, NEC, NFPA, local building codes), safety policies, client SLA commitments, audit standards, and insurance requirements. Verify that adequate redundancy is maintained throughout change implementation, with no single point of failure introduced during maintenance or modification activities. Maintain detailed change logs and audit trails for compliance reporting, client audits, regulatory inspections, and insurance documentation. Work with safety officers and compliance teams to ensure changes do not introduce safety hazards, environmental violations, or operational vulnerabilities. Track post-implementation reviews to verify system performance, identify lessons learned, and drive process improvements.

Emergency Change Management

Establish and maintain expedited procedures for emergency changes required to address equipment failures, safety hazards, environmental excursions, security breaches, or imminent service disruptions. Evaluate emergency change requests rapidly while maintaining appropriate oversight, safety protocols, and documentation standards. Coordinate emergency CAB (ECAB) meetings when required for high-risk emergency changes affecting critical infrastructure or multiple client environments. Ensure retroactive documentation and post-implementation review for all emergency changes, including root cause analysis and corrective actions. Balance urgency with appropriate risk management controls, safety requirements, and client communication obligations. Maintain 24/7 availability or on-call support for emergency change approval and coordination during off-hours.

Stakeholder Communication and Collaboration

Serve as the primary point of contact for change management questions, guidance, and escalations across facilities operations. Communicate change schedules, expected impacts, contingency plans, and outcomes to facilities teams, operations staff, clients, vendors, and leadership. Coordinate with incident management teams to understand the relationship between changes and operational issues, equipment failures, or service disruptions. Partner with facilities engineering, preventive maintenance teams, and vendor account managers to integrate change management into planned maintenance programs and capital projects. Provide timely client notifications for changes affecting their environments, including pre-change communications, progress updates, and completion confirmations. Provide regular reporting on change management metrics, trends, near-miss incidents, and recommendations to operations leadership and client-facing teams.

Process Improvement and Training

Identify opportunities to streamline and improve the change management process based on feedback, performance metrics, incident trends, and industry developments. Develop and deliver training on change management procedures, MOP development, SOP adherence, EOP execution, safety protocols, and best practices for facilities technicians, engineers, contractors, and operations staff. Mentor facilities teams on creating effective MOPs, conducting pre-change risk assessments, and developing comprehensive rollback procedures. Train operations personnel on proper use of SOPs and EOPs, ensuring competency in executing procedures under both routine and emergency conditions. Conduct tabletop exercises and drills to validate EOPs and ensure operations teams are prepared for emergency scenarios. Evaluate and implement change management tools and systems to improve efficiency, visibility, and documentation quality. Conduct post-implementation reviews and retrospectives to capture lessons learned, identify process gaps, and drive continuous improvement. Maintain awareness of data center industry standards, emerging technologies, and evolving best practices to enhance change management maturity.

Safety and Permit to Work Integration

Integrate change management with Permit to Work (PTW) and Lock-Out/Tag-Out (LOTO) programs to ensure all changes involving energized equipment, confined spaces, hot work, or elevated work comply with safety requirements. Verify that appropriate safety assessments, permits, and approvals are obtained before change implementation begins. Ensure changes involving contractors or vendors include proper safety orientations, credentials verification, and supervision requirements. Coordinate with safety officers to conduct safety briefings for high-risk changes and verify emergency response readiness.

Documentation and Reporting

Maintain comprehensive records of all changes, including requests, approvals, implementations, deviations, and outcomes in the change management system. Generate regular reports on change activity, success rates, failed changes, near-miss incidents, and trends for management review and client reporting. Document root causes of failed changes, equipment issues discovered during implementation, and corrective actions taken. Maintain a centralized repository of MOPs, SOPs, EOPs, and related procedural documentation with proper version control, approval tracking, and access management. Ensure all procedural documentation undergoes periodic review cycles and is updated to reflect current operational conditions, equipment configurations, and lessons learned. Maintain a knowledge base of standard changes, approved maintenance procedures, vendor documentation, and historical change information. Ensure change management documentation is accessible, current, properly archived, and organized for audit purposes, client reviews, and regulatory inspections. Track and report on key metrics including mean time between changes (MTBC), change-related incidents, maintenance window utilization, schedule adherence, and procedural compliance rates.

Education Associate's or Bachelor's degree in Facilities Management, Mechanical Engineering, Electrical Engineering, Engineering Technology, or related field, or equivalent practical experience in data center or critical facilities operations.

Experience

• 5+ years of experience in data center operations, critical facilities management, or mission-critical environments (hospitals, manufacturing, telecommunications)
• 3+ years of experience managing change control processes in data center or critical infrastructure environments
• Demonstrated experience developing and maintaining operational procedures, technical documentation, and process documentation
• Proven track record creating MOPs, SOPs, and EOPs for critical infrastructure environments
• Experience with technical writing, procedural documentation, and document management systems
• Demonstrated experience with data center electrical systems (UPS, generators, PDUs, batteries, switchgear) and mechanical systems (CRAC/CRAH units, chillers, cooling towers, hot/cold aisle containment)
• Experience facilitating governance meetings and working with cross-functional stakeholders including engineering, operations, vendors, and clients
• Hands-on experience with data center maintenance activities, equipment commissioning, and operational procedures

• Experience in commercial data center operations, colocation facilities, or enterprise data centers supporting mission-critical operations
• Background in facilities project management or data center construction/commissioning
• Experience implementing or improving change management processes and tools in critical environments
• Familiarity with DCIM (Data Center Infrastructure Management) platforms such as Nlyte, Sunbird, Schneider Electric EcoStruxure, or similar systems
• Knowledge of incident management, root cause analysis, and corrective action processes
• Experience managing vendor relationships and contractor coordination in operational data centers
• Understanding of power quality, harmonics, power factor correction, and electrical distribution design
• Experience with document management systems, collaborative authoring tools, and workflow automation platforms

Technical Knowledge

• Strong understanding of data center infrastructure, including power distribution systems (utility feeds, generators, UPS, PDUs, RPPs, static switches), cooling systems (air-cooled and water-cooled CRAC/CRAH units, chillers, cooling towers, economizers), fire suppression systems (pre-action, FM-200, VESDA), environmental monitoring systems (temperature, humidity, airflow), building management systems (BMS/DCIM), and physical security systems (access control, CCTV, intrusion detection)
• Knowledge of data center tier classifications, redundancy concepts (N, N+1, N+2, 2N, 2N+1), and high availability design principles
• Familiarity with data center standards and best practices including Uptime Institute Tier Standards, ASHRAE thermal guidelines, BICSI data center design, TIA-942, and ISO 27001
• Understanding of electrical safety principles, NEC requirements, arc flash hazards, and LOTO procedures
• Knowledge of HVAC principles, psychrometrics, and cooling capacity calculations
• Understanding of preventive maintenance programs, predictive maintenance techniques, and reliability-centered maintenance approaches
• Proficiency in technical writing principles, document formatting, version control, and documentation management systems

Certifications

• Data Center Certified Associate (DCCA), Certified Data Centre Professional (CDCP), or equivalent data center certification required
• Certified Data Centre Management Professional (CDCMP), Data Center Certified Specialist (DCCS), or Certified Data Centre Expert (CDCE) preferred
• Additional relevant certifications such as Facilities Management Professional (FMP), Certified Facility Manager (CFM), ITIL Foundation, or Project Management Professional (PMP) are advantageous
• Electrical or mechanical trade certifications, OSHA safety training, and first aid/CPR certification are beneficial

Technical Writing and Documentation Skills Exceptional ability to create clear, concise, and accurate technical documentation that can be followed by personnel with varying levels of experience. Skill in organizing complex procedures into logical, sequential steps with appropriate safety warnings, cautions, and verification checkpoints. Proficiency in creating diagrams, flowcharts, and visual aids to enhance procedural clarity. Understanding of document structure, version control, and change tracking methodologies.

Analytical and Critical Thinking Ability to assess complex infrastructure changes, evaluate risks to redundancy and availability, and make sound decisions under pressure. Strong problem-solving skills to identify potential single points of failure and cascade effects before they impact operations. Capacity to interpret electrical one-line diagrams, mechanical flow diagrams, load calculations, and system interdependencies. Analytical approach to translating technical complexity into clear, executable procedures.

Communication and Interpersonal Skills Excellent written and verbal communication skills to interact effectively with facilities technicians, engineers, vendors, clients, and business leaders. Ability to explain complex technical concepts and risk assessments to non-technical audiences and facilitate productive discussions among diverse stakeholders. Strong documentation skills for creating clear, concise change communications and technical reports. Skill in interviewing subject matter experts to extract procedural knowledge and best practices.

Organizational and Time Management Exceptional organizational skills to manage multiple concurrent changes, maintenance schedules, vendor activities, competing priorities, and ongoing documentation projects. Meticulous attention to detail in reviewing MOPs, SOPs, EOPs, safety procedures, and technical documentation. Ability to meet deadlines while maintaining thoroughness in a dynamic, 24/7 operational environment. Capacity to balance immediate operational demands with long-term documentation improvement initiatives.

Leadership and Influence Ability to lead without direct authority, influencing facilities teams, contractors, vendors, and stakeholders to follow processes and adopt best practices. Confidence to challenge inadequate change documentation and push back on risky proposals when necessary. Assertiveness to enforce change freezes and halt changes when safety or availability concerns arise. Skill in gaining buy-in for new procedures and process improvements from operations personnel.

Process Orientation Strong commitment to following established procedures, safety protocols, and governance frameworks. Balanced approach that values both process discipline and pragmatic flexibility when genuine emergencies require expedited action. Understanding that in critical environments, process adherence directly correlates with uptime and safety. Dedication to continuous process improvement through systematic documentation and lessons learned capture.

Collaboration and Relationship Building Skilled at building relationships with facilities teams, engineering groups, vendor representatives, and client stakeholders. Diplomatic approach to resolving conflicts between operational necessities and client expectations. Ability to foster cooperation among teams with competing priorities while maintaining focus on safety and availability. Collaborative approach to procedure development that incorporates input from frontline operations staff and technical experts.

Risk Management Mindset Proactive identification of risks with a bias toward maintaining uptime and protecting critical infrastructure. Conservative approach to change approval when redundancy or safety could be compromised. Comfortable making risk-based decisions with incomplete information during emergency situations. Deep appreciation for the consequences of change failures in mission-critical environments. Ability to translate risk assessments into procedural safeguards and verification steps.

Safety Consciousness Unwavering commitment to safety for personnel, equipment, and client operations. Vigilance in identifying potential safety hazards and ensuring proper safety protocols are embedded in all procedural documentation. Willingness to stop work when safety concerns are identified, regardless of schedule pressure. Thorough understanding of how to incorporate safety warnings, prerequisites, and protective measures into MOPs, SOPs, and EOPs.

Detail Orientation and Quality Focus Meticulous attention to procedural accuracy, completeness, and usability. Commitment to thorough review and validation of documentation before release. Understanding that procedural errors can have serious operational and safety consequences. Dedication to maintaining high documentation standards even under time pressure.

This position operates in both office and data center floor environments. Regular presence on the data center floor is required to observe change implementation, verify work quality, maintain situational awareness of ongoing activities, and gather information for procedure development and updates. Work schedule typically includes standard business hours for administrative duties and documentation development, with extended hours, weekend availability, and on-call responsibilities required to oversee critical changes during maintenance windows and respond to emergency situations. Must be comfortable working in data center environments with varying temperature zones, noise from mechanical equipment, and physical demands including walking, standing for extended periods, and occasional lifting. May require occasional travel to multiple data center locations if managing change control across a portfolio of facilities.

This position typically reports to the Data Center Operations Manager, Critical Facilities Manager, Director of Data Center Operations, or similar leadership role responsible for facilities operations and service delivery.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.