Business Operations Specialist

Overview
Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech
Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values
Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:

1. Students are our top priority.
2. We strive for excellence.
3. We thrive on diversity.
4. We celebrate collaboration.
5. We champion innovation.
6. We safeguard freedom of inquiry and expression.
7. We nurture the wellbeing of our community.
8. We act ethically.
9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

Department Information
Technical Operations & User Experience (TechOps & UX) is a dynamic organization within Campus Services dedicated to enhancing the student experience through technology, service excellence, and continuous innovation. Our teams support a wide range of campus operations by delivering integrated technology solutions, customer support services, financial and business operations, credentialing and access systems, and strategic initiatives that improve how the Georgia Tech community interacts with Campus Services. By combining operational expertise with a commitment to human-centered design, we create reliable, accessible, and efficient services that support students, faculty, staff, and visitors every day. This position serves as a key operational partner to the Access Control team, supporting the planning, coordination, and execution of access control projects and installations across campus. The role helps ensure projects are completed efficiently, stakeholders remain informed, and operational processes are consistently executed.

The Business Operations Analyst provides strategic support for departmental operations, including process improvement, vendor management, and resource planning. This role exercises independent judgment in resolving operational challenges, recommending procedural changes, and coordinating cross-functional initiatives. The incumbent works with minimal supervision and contributes to the development of departmental strategies and service delivery models.

Typically, will interact consistently with: students, staff, and faculty
Typically, will advise and counsel: students, staff, faculty
Position of Trust: Yes

Job Duty 1 -
Provide input to leadership on operational risks and improvement opportunities, supporting policy updates and strategic initiatives.

Job Duty 2 -
Support operational planning by assessing resource needs and reviewing vendor performance to ensure alignment with goals.

Job Duty 3 -
Oversee procurement activities, including reviewing vendor proposals, negotiating terms, and recommending selections.

Job Duty 4 -
Review and refine operational workflows to improve efficiency, reduce costs, and support departmental objectives.

Job Duty 5 -
Assist in developing and updating departmental procedures to ensure consistency with institutional policies and compliance requirements.

Job Duty 6 -
Act as a liaison between internal teams and external vendors to coordinate services and maintain delivery standards.

Job Duty 7 -
Coordinate student staffing efforts, including budget tracking, onboarding support, and performance monitoring.

Job Duty 8 -
Independently resolve routine and complex operational issues, escalating only when necessary.

Job Duty 9 -
Prepare reports and dashboards to monitor key performance indicators and support leadership decision-making.

Job Duty 10 -
Perform other duties as assigned.

Educational Requirements
Associate degree in a related discipline or equivalent, related experience

Required Experience
2+ years of relevant experience

Preferred Educational Qualifications
Bachelor's degree in a related discipline or equivalent, related experience

SKILLS
This job requires a working knowledge of customer service organization and processing as applied within assigned unit which will include skills in staff supervision, program management, communications and organization. Use of office and specialty computer applications is required.

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia ("USG") and Georgia Tech. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of an individual's race, ethnicity, ancestry, color, religion, sex (including pregnancy), national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

This is a supervisory position.
This position has financial responsibilities.
This position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.

Job Grade: A9
Salary: $65,202.00 to $85,000.00 commensurate with skills and experience
Location: Atlanta, GA 30332

Successful candidate must be able to pass a background check. Please visit Georgia Tech's Pre-Employment Screening Policy for more information.