Security Operations Center Program Manager

Loudoun County Government has been named one of Forbes' 2025 Best Large Employers! We're proud to be recognized nationally for our commitment to employee satisfaction and excellence in public service. At Loudoun County, we bring together talented professionals from all backgrounds to make a meaningful impact in a dynamic, growing community - that's The Loudoun Difference.

Welcome and thank you for your interest in employment with Loudoun County Government!

ALL SECTIONS OF THE APPLICATION MUST BE COMPLETED IN ITS ENTIRETY. THE RESUME IS CONSIDERED SUPPLEMENTAL INFORMATION ONLY. APPLICATIONS THAT ARE INCOMPLETE OR INDICATE 'SEE RESUME' WILL NOT BE TAKEN INTO CONSIDERATION.

_________________________________________________________________________________________

Loudoun County Office of Emergency Management, Safety & Security is seeking a detail-oriented, innovative, and analytical team player for the Security Operations Center Program Manager position. An ideal candidate should be a known problem-solver, collaborator, effective communicator, and thrive in a fast-paced, results-oriented environment. This position provides leadership and oversight of service areas; markets program services to stakeholders and community; oversees program budget and delivery of program services; maintains compliance with policies, procedures and processes, related laws, regulations, ordinances, best practices, and industry standards; maintains program records and analyzes programmatic return on investment.

This position reports directly to the Safety & Security Program Administrator and is responsible for, but not limited to, the following duties:

• Responsible for program management to include defining of goals, objectives and performance metrics; ensuring services are delivered in an efficient and effective manner; along with personnel management to include day-to-day supervision, coaching, and mentoring.
• Assists with the development and management of division budget and contract management.
• Ensures the development and delivery of required training programs; consults with stakeholders; represents the organization at internal and external meetings and conferences; and serves on local, regional, or state committees and working groups.
• Lead day-to-day operations of the County Security Operations Center (SOC), including real-time monitoring of security systems, incident triage, and escalation.
• Develop, implement, and continuously refine SOC standard operating procedures (SOPs), playbooks, and checklists for threat detection, incident response, and post-incident recovery for County facilities and operations.
• Supervise and mentor SOC personnel, including scheduling and shift coverage, performance feedback, skills development, and ensuring consistent adherence to policies, procedures, and operational standards.
• Coordinate the integration, maintenance, and optimization of security technologies and systems (e.g., access control, video surveillance, intrusion detection, duress/panic systems, mass notification platforms) used to support County safety and security operations.
• Establish and track key performance indicators (KPIs) and other operational metrics for SOC performance; prepare routine and ad hoc reports for leadership, highlighting trends, emerging risks, and recommendations for mitigation.
• Oversee incident intake and case management within the SOC, ensuring accurate logging, documentation, classification, and resolution of security-related events; lead after-action reviews and ensure corrective actions are implemented.
• Serve as the primary liaison between the SOC and internal stakeholders (e.g., departments, facility managers, HR, IT) as well as external partners (e.g., law enforcement, regional emergency management, contractors) to coordinate information sharing and joint response efforts.
• Ensure the SOC operates in compliance with applicable laws, regulations, County policies, and industry best practices related to physical security, privacy, records retention, and emergency management.
• Develop and deliver SOC-related training and exercises for SOC staff and relevant County personnel, including scenario-based drills, table-top exercises, and orientation to SOC capabilities and processes.
• Support Emergency Operations Center (EOC) activations by providing situational awareness, security assessments, and real-time facility security status from the SOC; may staff designated leadership or support roles within the EOC structure.
• Conduct threat and vulnerability assessments in collaboration with safety and security staff, leveraging SOC data and analytics to identify patterns, vulnerabilities, and opportunities to strengthen facility and operational security.
• Participate in planning, testing, and review of facility emergency plans, continuity of operations plans, and security response procedures to ensure alignment between SOC operations and broader County emergency management activities.

Bachelor's degree in a workplace safety and security, occupational safety, or related field; five (5) years related work experience including one (1) year of supervisory or team lead experience; or equivalent combination of education and experience.

This position requires a valid driver's license. The successful candidate will undergo background checks as required.

_________________________________________________________________________________________

Equal Employment Opportunity

Loudoun County Government prides itself on fostering a diverse and inclusive workplace that promotes employee wellness and work-life balance. As an equal opportunity employer, we consider all qualified applicants regardless of age, color, disability, gender identity, genetic information, national origin, political affiliation, race, religion, sex, sexual orientation or other non-merit factors.

Reasonable Accommodation

Applicants who wish to request a reasonable accommodation during the recruitment process should call Human Resources directly at

703-777-0213 or email Human Resources.