TEMP-Business Ops Support (Software Business Analyst)

Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our strategic plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech

Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values

Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:

1. Students are our top priority.

2. We strive for excellence.

3. We thrive on diversity.

4. We celebrate collaboration.

5. We champion innovation.

6. We safeguard freedom of inquiry and expression.

7. We nurture the wellbeing of our community.

8. We act ethically.

9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

The Software Business Analyst - Conference Services position will serve as a resource supporting Housing and Residence Life's Conference Services operations. Reporting to the Technical Support Analyst, this role will partner with Conference Services leadership, the App Support Team, and other stakeholders to translate operational priorities into clear requirements.

Requirements Gathering and Documentation

• Facilitate the discovery of conversations with stakeholders to understand and document current-state processes as well as future state requirements.

Project Delivery Support

• Support HRL staff in prioritizing and implementing roadmap items through all phases of project delivery, including requirements gathering, development, testing and maintenance.
• Represent Conference Services by ensuring that scoped requirements are properly included during the project implementation and raise risk if not.

Process Documentation and Knowledge Management

• Create a Conference Services knowledge vault that organizes critical documentation (SOPs, job aids, guides and documentation) in a consistent, searchable, and easy-to-maintain structure.
• Document selected current-state and future-state workflows and partner with subject matter experts to validate accuracy and establish ownership for future updates.

Operational Improvement and Reporting

• Identify and recommend opportunities for efficiency (reduce manual processes, data entry, spreadsheet tracking, and inconsistent handoffs).
• Develop or support the development of operational reports and dashboards and across platforms as needed.

Strategic Deliverables

• Along with Application Support Manager and Conference Services staff, prioritize key software functions required to operate Conference Services effectively.
• End-of-assignment transition summary outlining completed work, remaining gaps, recommended next steps, and ownership considerations.
• Create and maintain deliverables and project materials in a weekly fashion to aid supervisor and project related discussions.
  
  

Educational Requirements
Bachelor's Degree in related field or equivalent combination of education and experience

Required Qualifications
Strong analytical, organizational, communication, documentation, and presentation skills.

• At least 5 years' experience in Higher Education Conference Services operations, including programs, standard operating procedures and industry standards.
• Experience with software applications specifically utilized by collegiate conference operations.

• Experience as a user or power user in StarRez software, specifically the Conference Services module.

• Power Automate experience and BI/analytics or reporting background.

• Prior implementation or support of integrated systems

• Ability to Manage multiple workstreams, deadlines, and stakeholder priorities while working independently and seeking guidance when priorities or decisions need clarification.
• Ability to identify process or system inefficiencies, determine root causes, and develop effective resolution plans.
• Promotes a customer-service mindset and seeks solutions that are aimed at improving consistency, reducing manual work, and strengthening operational readiness.

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia ("USG") and Georgia Tech. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of an individual's race, ethnicity, ancestry, color, religion, sex (including pregnancy), national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

This is not a supervisory position.
This position will not financial responsibilities.
This position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.

• Standard Enhanced + Education
• A successful candidate must be able to pass a background check. Please visit: https://usg.policystat.com/policy/19298143/latest