IT Solutions Associate

Solutions Associate

About the Role

As a Solutions Associate with our Information Technology team, you'll be working alongside the Solutions Architect to implement and maintain scalable solutions through clear communication, creating and maintaining technical documentation, and performing development assistance. We strive to innovate and improve the day-to-day for everyone in our company, and you'll be able to help us create pragmatic solutions by exploring emerging technologies and innovative tools. We do all of our development in-house and work directly with the users of solutions we create. We have an open culture where all team members' input is heard as we work together on a common goal. The Solutions team works across a variety of technologies to best solve problems around tissue processing and graft distribution, so if you're excited about making a real impact with your technological creativity, documentation, and communication skills, you'll have plenty of opportunities to do so on our team!

We Are Looking For Someone Who

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  Has experience in software development and technical support. We have applications written in Go, C#, Python, and Swift. For easy access, many applications or tools are web based using JavaScript, HTML, and CSS. We believe in picking the right technology for the right problem, knowledge of all of these are not required.

  
  

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  Is willing to learn and adapt to new ideas and solutions appropriate for the task at hand.

  
  

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  Possesses excellent verbal and written communication skills to serve as a liaison between project managers, end users, and the Solutions Architect.

  
  

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  Considers the big picture and strives to build integrative systems, both from a data perspective and the daily workflow of our users.

  
  

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  Has a curiosity for research and staying current with industry trends, tools, and our own user workflows always searching for potential enhancements.

  
  

Within 1 Month, You'll

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  Learn about the business and meet with departments to get a more in-depth look at processes you will be helping improve.

  
  

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  Get to know our research process, unique tools, and existing solutions we use.

  
  

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  Begin fielding end user technical questions and assist in documentation efforts.

  
  

Within 6 Months, You'll

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  Gain a more robust understanding of the needs of our organization and become more comfortable with different departments.

  
  

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  Act as a liaison between the Solutions Architect, project managers, and end users for several projects.

  
  

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  Assist in development tasks for Solutions projects including programming, developer and end user documentation, and testing.

  
  

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  Make suggestions for new features or optimizations as you hear from users about their daily experiences.

  
  

Within 12 Months, You'll

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  Have significant ownership over documentation and support processes for key solutions.

  
  

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  Act as the primary communication liaison between the Solutions Architect, project managers, and end users along with issue escalation where appropriate.

  
  

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  Conduct independent research on current solutions, tools, and user workflows for potential enhancements and efficiencies.

  
  

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  Extensively contribute to the efficiency of project delivery under the direction of the Solutions Architect

  
  

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  Demonstrate a strong understanding of emerging technologies and industry trends that could benefit our organization.

  
  

Applying

Not sure you meet 100% of our qualifications? Please apply anyway! Applications are welcomed from a broad range of applicants!

When applying please include: A resume or short listing of your job history and skills. When we receive your application, we will review and get back to you about the next steps.