Change Management - Coach

Summary

Leads large, complex change management efforts. Focuses on the people side of change and influencing behavior, including efforts with significant people, processes, technology, culture, and/or behavior implications, to realize business outcomes and benefits. Works with leaders across the department to coach on leading through change. Architects integrated change strategies to optimize the change experience across large stakeholder groups. Partners with business leaders to ensure change strategies align with the business strategy and vision. Oversees implementation of change execution strategies in coordination with leaders, stakeholders, sponsors, and project teams. Ensures change plans and strategies achieve their objectives and benefits.

Primary Duties and Responsibilities

• Applies NM change methodology and process to deliver the people side of change that is required to achieve our desired business outcomes.

• Identify potential people-related risks and anticipated points of resistance and develop and recommend specific plans to mitigate or address the concerns. Provide insight to project and senior leaders about the potential impact of decisions on the effectiveness of overall change strategy.

• Develop and implement integrated change strategies that promote adoption and optimize business benefits across a broad portfolio of change initiatives that impact one or more large stakeholder groups. Ensure coordinated delivery to optimize the change experience for affected stakeholder groups.

• Manage and influence potential impact of changes to people, process, technology, organization, and culture.

• Partner with business leadership across multiple departments and functions to design planning and program delivery approaches that promote user centric business solutions and ensure change strategies align with the business strategy and vision.

• Create and build efficient change management structures that support an integrated delivery approach and provide direction and oversight to one or more change teams to ensure predictable execution and realization of benefits.

• Influence business sponsors and change teams to create integrated deployment strategies and plans. Educate, influence, align, and coach senior business leaders and project teams to create and implement effective change strategies and plans. Influence change execution strategy and approach.

• In partnership with the enterprise change COE, be an active member of the change community to advance change competencies of the company.

• Adopt, integrate, and promote common NM enterprise-wide change process, methodology and language.

• Create, recommend, and implement measurement systems for change success, e.g., quality of user experience, adoption, utilization, performance standards, etc.

• Promote and advocate for the practice of organization change management throughout the enterprise, including seeking and applying external perspective and benchmarking change practices.

Qualifications

• Bachelor's degree in Business, Human Resources, Communication, or a related field.

• Minimum of 8 years of relevant professional experience, with at least 4 years' experience leading large change management efforts.

• Specialized understanding of how people go through change and the change process.

• Experience and knowledge of change management principles and methodologies.

• Familiarity with project management approaches, tools, and phases of the project lifecycle.

• Ability to work effectively at all levels of the organization and influence others, including executive leadership, toward a common vision.

• Strategic and organizational agility, and enterprise thinking.

• Ability to lead in new and ambiguous situations.

• Must be a team player and able to work with and through others.

• Exceptional communication skills both written and verbal.

• Excellent active listening, root cause identification and interpersonal skills

Compensation Range:

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We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more.

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Northwestern Mutual is an equal opportunity employer that welcomes talented individuals of all backgrounds. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.

Continuous Improvement (NM) - Intermediate, Change Implementation (NM) - Intermediate, Change Management (NM) - Intermediate, Emotional Intelligence (NM) - Intermediate, Business Acumen (NM) - Intermediate, Cross Functional Partnering & Planning (NM) - Intermediate, Consulting (NM) - Intermediate, Analytical Thinking (NM) - Intermediate, Adaptive Communication (NM) - Intermediate, Attention to Detail (NM) - Intermediate, Organizational Dynamics (NM) - Intermediate, Change Adaptability (NM) - Intermediate, Data Collection & Analysis (NM) - Intermediate, Interpersonal Savvy (NM) - Intermediate, Stakeholder Relationship (NM) - Intermediate

We're excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and our commitment to a culture of belonging.

• Flexible work schedules
• Concierge service
• Comprehensive benefits
• Employee resource groups