Manager IT

This is a remote role that may only be hired in the followinglocation(s): Arizona, North Carolina, and Texas.

TheManager,AgileDeliveryleadsa team of Scrum Masters supportingtheInfrastructureEngineering (IE)organization. This leader will build foundational Agile capabilities that enable transparency, predictability, and disciplined execution of infrastructure initiatives and operational work.The role is accountable for transforming how infrastructure work is planned, prioritized, measured, and delivered by implementing standardized Agile practices, data-driven delivery governance, and portfolio visibility across infrastructure domains includingPlatform Engineering, Network&ConnectivityEngineering,DataPlatformEngineering,Cross Platform Engineeringand Digital Workplace Technology.

This leader willestablishAgile methods tooptimize:

• Delivery predictabilityandthroughput

• Work intake and demand management

• Prioritization effectiveness

• Work quality and reliability

• Interrupt-driven operational work

• Dependency management

• Infrastructure portfolio execution

TECHNOLOGY STACK

• Jira

• Confluence

• ServiceNow

• Azure DevOps

• Power BI

• Tableau

• Clarity

• Microsoft 365

• Microsoft Power Platform

• ITSM / ITIL Processes

Leadership & Organizational Management

• Lead, coach, and develop a team of Scrum Masters supporting infrastructure engineering teams.
• Manage performance, coaching, workforce planning, succession planning, and professional development of Scrum Masters and Agile practitioners.
• Collaborate with Infrastructure and Technology leadership to define and implement Agile delivery strategies that improve execution effectiveness, transparency, prioritization, andteam structureacross the infrastructure portfolio.Establish measurableobjectivesaligned with organizational goals.
• Establish a consistent Agile delivery framework across InfrastructureEngineering.
• Build organizational capability around Scrumand/orKanbanAgilepractices.
• Create a culture of transparency, accountability, continuous improvement, and measurable outcomes.
• Define success metrics and Agile maturityobjectivesfor infrastructure teams.
• Develop career paths, coaching plans, and performance expectations for Scrum Masters.
• Facilitate executive-level communication ofdeliveryhealth, risks, dependencies, and organizational capacity.

Agile Transformation & Practice Leadership

• Serve as a subject matter expert for Agile delivery methodologies, Jira administration standards, workflow optimization, ITSM integration, and infrastructure delivery best practices. Maintain awareness of evolving Agile, Infrastructure, and Financial Services industry trends.
• Develop and execute theAgile roadmap for Infrastructure Engineering.
• Define standards for sprint planning, backlog management, estimation, capacity planning, retrospectives, and reporting.
• Establish Agile governanceappropriate forinfrastructureengineeringwork.
• Drive adoption of Agile practices acrossall Infrastructure Engineeringteams.
• Ensure Agile practiceseffectivelysupportenterprise projectmethods.

DeliveryPerformance,CapabilityandFlow Analytics

• Establishdeliverymetrics and reporting frameworksto seedcontinuous improvement efforts.Example metrics includeteam capability, throughput,deliverypredictability, flow efficiency, work-in-progress, lead time, and cycletime.
• Establish reporting, metrics, governance standards, and executive dashboards thatprovideactionable insight into capability, throughput, risks, dependencies, anddeliveryperformance.
• Develop executive dashboardsprovidingactionable insights into infrastructureengineeringdelivery performance.
• Partnerwith infrastructure leaders to improve forecasting accuracy and resource planning.
• Utilize historicaldeliverymetrics and capacity data to support investment and staffing decisions.
• Enable data-driven prioritization and portfolio management practices through meaningful reporting and analytics.

Portfolio Prioritization & Demand Management

• Partner with infrastructure leadership and key stakeholders toestablishprioritization frameworks.
• Improve visibility into competing demands across run, grow, transform, compliance, and risk-reduction activities.
• Facilitate backlog refinement and portfolio-level planning activities.
• Alignintakegovernanceprocesses and dependency management across teams.
• Ensure alignment between strategic objectives anddeliveryteam commitments.
• Drive transparency into capacity constraints and execution risks.

Infrastructure Delivery Support

• GuideScrumMasters supportingPlatform Engineering, Network& ConnectivityEngineering,Data Platform Engineering,Cross Platform Engineering and Digital Workplace Technology.
• Ensure Agile practices are tailored to infrastructure workincluding:
  • Platform modernization
  • Cloud migrations
  • Infrastructure automation
  • Technical debt remediation
  • Vulnerabilityand Frontier AIremediation
  • Capacity upgrades
  • Regulatory initiatives
  • Operational resilience programs
• Establish approaches for managing interrupt-driven work whilemaintainingdelivery predictability.

Continuous Improvement

• Analyze trends andidentifyopportunities to improve delivery performance.
• Partner with infrastructure leaders to improve operational efficiency and delivery outcomes.
• Advance Agile maturity through coaching, education, andmetric-driven improvements.

Operational Excellence

• Implement standards fordeliverygovernance and reporting.
• Activelyparticipatein theAgile Centerof Excellenceandinfluencedecision-makingtobestmeetthe needs of Infrastructure Engineering.
• Improve consistency of Jira and Agile workflowutilizationacross infrastructure teams.
• Ensure work visibility aligns with change management, release management, and ITSM processes.
• Promote disciplined execution, risk mitigation, and compliance with organizational standards.
• Support infrastructure leadership during audits, regulatory reviews, and governance activities.

Bachelor's Degree and 6 years of experience in Applications development,applications analysisorsystems engineeringOR High School Diploma orGEDand 10 years of experience in Applications development,applicationsanalysisorsystems engineering.

Core Competencies and Skills:

• Strong experience supporting agile delivery forantechnology infrastructure organization rather than only software product development teams.
• 5+ years of technology delivery, infrastructure, or operations experience.
• 3+ years leading Agile teams, Scrum Masters, Delivery Leads, or PMO functions.
• Expertisewith Jira, Confluence, and Agile reporting solutions.
• Experience implementing capability management, throughput analysis, and delivery forecasting practices.
• Knowledge of Scrum, Kanban, Lean,SAFe, and/or Agile portfolio management.
• Strong executive communication and stakeholder management skills.
• Experience working within regulated financial institutions.
• Familiarity with FFIEC guidance, operational resilience, risk management, and infrastructure governance practices.
• ExperienceutilizingPower BI, Tableau, or similar platforms to develop executive delivery dashboards.
• Proven ability to drive organizational change and Agile maturity improvements.

Preferred Certification(s):

• Certified Scrum Master (CSM)
• SAFeProgram Consultant (SPC)
• SAFeAgilist (SA)
• PMI-ACP
• Certified Agile Coach
• ITIL Foundation or higher

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.