County Caseworker 2 (Local Government) - Lehigh County Mental Health

As a County Caseworker 2 with the Department of Human Services, you will play a key part in helping adults access important mental health supports. This role gives you the chance to work closely with providers, review requests, and ensure that services are delivered accurately and on time. Your work will strengthen the connection between individuals and the resources they need. This position is perfect for someone who enjoys teamwork, problem solving, and community service.

This position provides case management services for adults receiving mental health support and ensures that referrals, authorizations, and related paperwork are handled accurately and efficiently. As a County Caseworker 2, you will perform the following duties:

• Referral Processing: Review new referrals for qualifications, enter information into tracking systems, and notify providers of outcomes
• Service Authorizations: Add and update authorizations for county funded mental health programs and review requests for reauthorization
• Call Response: Answer inday calls and walk ins by discussing services, screening insurance, and supporting individuals and families
• Liability Reviews: Complete liability recertifications by checking insurance, service records, and conducting required recertification steps
• Record Management: Process paperwork for mental health hearings, handle records requests, and assist with housing and outpatient oversight tasks
• Resource Guidance: Inform consumers and providers of available community supports and ensure that appropriate connections are made

• Full time employment
• Work hours are 8:30 am through 4:30 pm, Monday-Friday, with a 30 minute lunch.
• Telework: You will not have the option to telework in this position.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS
Minimum Experience and Training Requirements:

• Six months of experience as a County Caseworker 1; or
• Successful completion of the County Social Casework Intern program; or
• A bachelor's degree with a social welfare major; or
• A bachelor's degree which includes or is supplemented by 12 college credits in sociology, social welfare, psychology, gerontology, criminal justice, or other related social sciences and one year of professional social casework experience in a public or private social service agency; or
• Any equivalent combination of experience and training which includes 12 college credits in sociology, social welfare, psychology, gerontology, criminal justice, or other related social sciences.
• Applicants will be considered to have met the educational requirements once they are within two months of graduating with a qualifying degree/credits.

• PA residency requirement is currently waived for this title.
• You must be able to perform essential job functions.

• You must pass a background investigation.
• This position falls under the provisions of the Child Protective Services Law.
  • Under the Law, a conditional offer of employment will require submission and approval of satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance.

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

• 711 (hearing and speech disabilities or other individuals).

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.