Technical Writer

Aquent is partnering with a leading cloud platform client at the forefront of data intelligence, transforming how businesses understand and leverage their most critical asset: data. We are seeking a highly skilled and passionate individual to join this pioneering team, where you will directly shape the user experience and ensure seamless product adoption. Your expertise will empower users, enhance product clarity, and significantly impact customer success, bridging the gap between intricate technology and user understanding.

About Our Client

Our client is a leading cloud platform that stands at the forefront of data intelligence, revolutionizing how businesses interact with their most vital asset: data. This innovative company is dedicated to creating solutions that empower users and drive success through clarity and understanding.

About the Role

This is a dynamic opportunity to contribute as a key member of an innovative data intelligence platform. You will be instrumental in ensuring users can effortlessly set up and utilize the platform's powerful features. Collaborating closely with product managers, support engineering, and fellow writers, you will develop comprehensive, precise, and user-friendly documentation and release notes that directly influence user satisfaction and product adoption. Your primary focus will be on creating clear, concise installation procedures, ensuring seamless product integration and user success, directly impacting how our customers leverage their data.

What You Will Do

• Collaborate closely with product managers, support engineering, and other stakeholders to gain a deep understanding of product features, functionality, and target audience.
• Develop and maintain comprehensive technical documentation, with a strong emphasis on installation procedures, alongside clear and informative release notes.
• Ensure all documentation is consistently accurate, exceptionally well-organized, and easily consumable by a diverse user base.
• Integrate seamlessly into agile development sprints, delivering high-quality documentation on time and aligned with project requirements.
• Leverage modern technical writing tools such as GitBook and/or Markdown to produce and manage content.
• Proactively engage with stakeholders to seek clarification, gather additional information, and ensure complete accuracy.
• Conduct thorough documentation audits to identify and implement continuous improvements, enhancing overall content quality and user experience.

Required Skills & Experience

• Proven experience as a technical writer, specifically for complex B2B SaaS products.
• A strong understanding of data quality concepts and underlying technologies.
• Exceptional written and verbal communication skills, with the ability to translate technical concepts into clear and accessible language.
• Demonstrated ability to thrive in both independent work settings and collaborative team environments.
• Proficiency in using technical writing tools, including GitBook and/or Markdown.
• Familiarity with agile development methodologies and workflows.
• A genuine passion for creating clear, concise, and highly informative technical documentation that empowers users.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.