New

Director of Operational Readiness

Optimum Communications Inc.
$141,372.00 - $201,960.00 year. For other locations, please inquire with your recruiter. The rates
United States, Texas, Plano
Sep 10, 2026
Are you looking to Optimize your life? Start your exciting path to a rewarding career today! We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive innovation. Connectivity is now longer a luxury, but a necessity. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. Our successes, now and in the future, are powered by our amazing product, a commitment to our people and culture, and the connections we make in our communities. If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you! Job Summary As the Optimum Director of Sales Readiness, you will play a pivotal role leading the execution of supporting the Optimum Consumer organization with a focus on Contact Centers, Field Sales, Retail Sales, Digital Sales, or the Optimum Market Structure. This highly consultative role will be responsible for driving execution of program management across all deliverables and considerations associated with preparing sales teams to successfully capitalize on growth opportunities. Learning and communications programs will focus on selling skills, product knowledge, order quality, leadership development, and distance learning. All of which should be adaptable to respond to changing business needs. This director role will drive accountability regarding the consistency, extensiveness, and overall effectiveness of sales launch readiness, communications, and training. The Director of Sales Readiness, and their direct reports, will partner with cross-functional teams to plan, coordinate, and make decisions related to training, communications, reporting, compensation impacts, and system considerations. This position will report to the Senior Director of Sales Readiness. Responsibilities Manage a team that develops and maintains channel- customized readiness playbooks to effectively execute program management of process and procedure enhancements and product, service, and offer campaigns and initiatives and capture key lessons learned. Focus on Results: ensure visibility into key performance indicators (KPIs) and ongoing measurement of results to ensure business outcomes are achieved, understand the effectiveness of readiness campaigns, and/or identify and opportunities for transformative improvements. Partner with Sales Operations and Engagement teams to collect feedback, review results, and foster anenvironment of continuous process improvement. Ensure team is identifying, securing, and assessing curricula/content, reporting, compensation impacts and systems/tool processes and enhancements that will enable sales frontline teams' productivity, effectiveness, and customer engagement. Address opportunities proactively. Create visibility and transparency across cross functional teams wherever it is missing. Monitor adherence to readiness playbooks and key performance indicators in sales cycles to identify process pain points and inform data-driven recommendations for improvements. Develop and execute a strategic sales readiness roadmap to lock-in plans in advance that ensure that sales teams are equipped with the knowledge, skills, and resources needed to achieve sales targets and drive revenue growth. Collaborate with sales leadership and cross-functional teams to understand the unique needs and challenges of the sales organization, and tailor sales readiness programs to address specific needs. Design and deliver product knowledge, sales methodologies, objection handling, and customer engagement strategies. Partner with marketing, product, and operations teams to ensure alignment and integration of sales readiness initiatives with go-to-market strategies, product launches, and sales campaigns. Lead and develop a high-performing sales readiness team, and foster a culture of collaboration, innovation, and accountability. Qualifications Bachelor's degree in business, communications, marketing or relevant field is required 5-7 years of in sales enablement, sales training, within a B2C environment 3+ years in a leadership position Experience in developing and implementing successful sales readiness programs and initiatives that have positively impacted sales performance and results Track record for effective coaching and leading highly engaged teams Deep understanding of B2C sales processes, customer engagement strategies, and sales methodologies to address the unique needs of sales channels Strong project management skills Analytical skills with the ability to interpret data and metrics to measure the impact of sales readiness programs and make data-driven decisions Executive presence and highly developed written and verbal communication skills Proactive and self- directed Excellent problem-solving, judgement, and decision-making skills in highly complex situations At Optimum, every action and interaction we take part in, is driven by our three Guiding Principles: Do What's Right, Drive One Optimum, and Make It Happen. These aren't just words, they help us build trust, create real community, and embrace new ways of thinking. Our employees are empowered to do the right thing for our customers and co-workers and to recognize and reward these behaviors when we see them. It's all part of the bigger picture of "Be The Difference" where each employee knows they have the power to enact real change, share new ideas, and understand that learning never stops. If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team. Together, we'll shape the future of connectivity. All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements. Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law. Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in New York is $141,372.00 - $201,960.00 year. For other locations, please inquire with your recruiter. The rates/ranges provided herein are the anticipated pay at the time of hire, and do not reflect future job opportunity.