Principal Project Manager

Who We Are

Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their missions, healthcare improves. Therefore, we focus on empowering them with data-driven solutions. And the momentum is building. Together, as ONE Inovalon, we are a united force delivering solutions that address healthcare's greatest needs. Through our mission-based culture of inclusion and innovation, our organization brings value not just to our customers, but to the millions of patients and members they serve.

Who You Are

As a Principal Project Manager, you lead the end-to-end delivery of complex Pharmacy implementation projects that are critical to client success and business performance. You sit within the PMO and partner closely with business, product, engineering, infrastructure, security, operations, vendors, and client teams to plan, execute, and transition solutions into production. You bring deep project management expertise, strong executive communication skills, and the ability to guide teams through large, detailed implementations with cross-functional dependencies. Your work helps ensure high-quality delivery, successful onboarding, and continuous improvement of project management practices and tools.

What You'll Do

• Lead the planning, coordination, and delivery of Pharmacy software, application, and technology implementation projects from initiation through production transition, ensuring quality execution and alignment to business objectives.

• Define project scope, schedules, deliverables, budgets, resource plans, and risk mitigation strategies for mid- to large-scale implementation and SaaS projects.

• Manage end-to-end implementation activities across internal teams, including Business Owners, Product Management, Infrastructure Engineering, Data Center Operations, Networking, Security, Production Support, and PMO partners, as well as external vendors and client stakeholders.

• Build and maintain detailed project plans in MS Project, including timelines, milestones, dependencies, and Gantt charts, and track progress against contractual and operational commitments.

• Drive regular status reporting, executive-level communications, issue escalation, and decision-making to keep stakeholders informed and projects moving forward.

• Lead project teams by holding partners accountable to commitments, removing roadblocks, managing interdependencies, and coordinating resource utilization across multiple concurrent projects.

• Apply PMBOK/PMI principles and an Agile mindset, where appropriate, to support project execution, change management, and delivery of business value.

• Interpret complex contracts and support change orders and contract amendments to ensure project activities remain aligned with client agreements and scope.

• Provide guidance and support to project managers across the PMO, including sharing best practices, improving templates and process assets, and contributing to onboarding and interviewing of new hires.

What You'll Need

• Minimum of 10 years of experience managing mid- to large-scale implementation and SaaS projects, including end-to-end ownership of project implementation.

• BA/BS degree or equivalent combination of education and experience required.

• Strong knowledge of PMBOK/PMI project management principles and theories.

• Required experience using MS Project; experience with ServiceNow is valuable, and experience with comparable workflow tools such as Jira is acceptable.

• Experience building and managing detailed project plans, schedules, Gantt charts, budgets, risks, resources, and status reporting.

• Strong understanding of complex contracts, including change orders and contract amendments.

• Demonstrated success leading large, cross-functional projects in a fast-paced, matrixed environment.

• Superior written and verbal communication skills, including comfort communicating with executive-level stakeholders and clients.

• Proficiency with Microsoft Office tools, particularly Excel, Word, PowerPoint, Teams, and Outlook.

• Scrum Agile/SAFe experience strongly recommended.

• PMP certification, or equivalent, is preferred. PMI-ACP certification, or equivalent, is preferred.

• Show Growth Potential & Learning Agility by quickly learning Inovalon products, services, and implementation practices and applying that knowledge to improve delivery.

• Demonstrate Leadership by influencing cross-functional partners, guiding project managers, building trust, and aligning teams around common goals.

• Show Adaptability by adjusting to changing priorities, project risks, and business needs while maintaining focus on outcomes.

• Apply Creative Thinking to improve project management tools, templates, and processes and to solve delivery challenges in practical ways.

• Use Analytical Skills to assess project data, identify risks and dependencies, and make sound decisions grounded in evidence.

Our Shared Commitments

• Maintain compliance with Inovalon's policies, procedures and mission statement;

• Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon's Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and

• Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of Employer.

Work Environment

• This is primarily a computer-based role performed in a remote, hybrid, or office environment. The role requires prolonged periods of computer use and frequent communication and interaction with others, either virtually and/or in person. The role may occasionally require transporting or moving work-related equipment weighing up to 10 pounds, such as a laptop and related materials. Some travel may be required, depending on the needs of the role. Reasonable accommodations may be provided to enable qualified individuals with disabilities to perform the essential functions of the position, consistent with applicable law.project work.

This position is not eligible for immigration sponsorship (e.g. H-1B, TN, or E-3). Applicants must be authorized to work in the United States as a condition of employment. (This is only applicable for US-based positions)

If you don't meet every qualification listed but are excited about our mission and the work described, we encourage you to apply. Inovalon is most interested in finding the best candidate for the job, and you may be just the right person for this or other roles.

By embracing inclusion, we enhance our work environment and drive business success. Inovalon strives to provide equal opportunities to the communities where we operate and to our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth.

Inovalon is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement.

To review the legal requirements, including all labor law posters, please visit this link

To review the California Consumer Privacy Statement: Disclosures for California Residents, please visit this link

Work Location: If the US position is listed as remote, employees who reside within a 40-mile radius of one of our office locations in Tampa, FL; Canonsburg, PA; or Bowie, MD will follow a hybrid work schedule and are expected to work in the office two days per week (Tuesdays and Wednesdays).