Scheduler, Emergency Department

Hutchinson Health is looking to hire an Emergency Department Scheduler to join our team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary:

This pool (on-call) position will serve as an integral part of our Emergency Department (ED) Patient Access team, providing coverage for open shifts due to PTO, Leaves of Absence and Ill calls of regularly scheduled staff.

The Patient Access Scheduler will provide customers with a positive experience by collecting all necessary information, both demographic and financial, to ensure the needs of the customer are met as well as support Hutchinson Health's organizational goals and meet regulatory and compliance requirements.

Essential Duties & Responsibilities:

• Provides excellent customer service to all internal and external customers both on the phone and in person. Escorts patients to point of care.
• Schedules appointments per protocol.
• Takes messages from patients as appropriate.
• Registers patients includes validating guarantor, demographic and insurance information. Collect copay as appropriate.
• Works on work queues.
• Receives, responds and assists with queries from patients and visitors.
• Verifies patient insurance eligibility.
• Completes and delivers all paperwork to appropriate service areas. Helps train new employees on service area specific work flows and helps identify additional training needs for leadership.
• Collects consents for common medical record, assignment of benefits and distributes privacy notice.
• Uses AIDET according to organizational training standards and expectations.
• Attends, contributes and listens during meetings and group discussions.
• Performs all other related duties as assigned.

Accountabilities for all Employees:

• Adheres to the Hutchinson Health Employee Values.
• Maintains confidentiality of the organization and patients.
• Reports any health/medical errors.
• Observes all Environment of Care policies and reports safety risks or hazards immediately.

Work Schedule:

Pool/Casual position consisting of 12-hour shifts, including both days and nights, as well as weekends and holidays as needed. Shifts for the ED position are 6:00 a.m. to 6:30 p.m. and 6:00 p.m. to 6:30 a.m.

Required Qualifications:

Education, Experience or Equivalent Combination:

• Additional training either in medical secretarial or business.

Knowledge, Skills, and Abilities:

• Must be able to type accurately and have a working knowledge of fax machines, copy machines and computers.
• Ability to greet public in a pleasant voice, on the phone and in person.
• Must enjoy reception.
• Ability to work under pressure and at a fast pace, while keeping a positive attitude.

Preferred Qualifications:

Knowledge, Skills, and Abilities:

• Knowledge of Medical Terminology

Benefits:

HealthPartners offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, and much more!