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Key Role Description

Leads the shift with respect to all technical activities including prioritization, testing and training. Responsible to ensure quality control of testing is current and accuracy and timeliness of data flow between the lab and customers occur. Ensures complete and accurate shift turnover and that supplies are maintained at levels to guarantee consistent response levels of service.

Assists with Lab technical activities related to all of the refinery processes and products including test methodology, equipment purchases, and equipment calibration and repair. Assists in managing daily operations to insure quality of results, efficient management of inventory to maintain continuity of operations, and the storage and handling of samples for regulatory compliance and inspection purposes.

Role Specific Competencies

At Monroe, we have identified nine specific competencies we expect all employees of our organization to possess. These competencies are incorporated as a part of our Selection, Performance Management/Review and Developmental processes. The competencies and activities for this role are detailed below:

Technical Knowledge - demonstrates the specific skills necessary for the assignments, understands the background and points of leverage to be effective in the role.

* Accountable for all activity and results generated during the assigned shift.
* Reviews and validates results of tests performed by laboratory staff members in all technical areas.
* Reviews and validates results to ensure compliance to ISO 17025, Tier III and other regulatory compliance requirements.
* Ensures data accuracy generated during the shift.
* Instructs laboratory staff in methods and techniques; ensures that analyses are conducted according to prescribed methods and accepted standards of laboratory practice.
* Reviews and evaluates quality assurance measures to ensure adequate quality control samples have been completed to assess quality of laboratory data; suggests and initiates corrective measures.
* Leads shift turnover process to provide seamless transition from shift to shift, confirming adequate manpower is available.
* Primary contact for Operations team and other customers. Participates in all operations meetings to ensure appropriate prioritization occurs.
* Conducts and oversees the inspection of producer quality control laboratories to ensure that analyses are conducted according to prescribed methods and accepted standards of laboratory practice. Ensures data from outside laboratories is available to customers via the LIMS program.
* Coordinates the conduct of laboratory safety and hazardous materials programs.
* Prioritizes, organizes, reviews, and facilitates activities of a work unit or operation including outsourcing work to inspection companies.
* Performs administrative level 1 duties in LIMS, ensures data validity and approves COAs.
* Assist in method development and troubleshooting of instrumentation.

Knowledge of Work Areas and Responsibilities - demonstrates a clear understanding of role and responsibilities within specific area, flexible and agile in adapting to changes or exploring opportunities and challenges.
* This position will work the EOWEO schedule.
* Maintains schedule flexibility to meet the needs of the business: extended hours, evenings and/or weekends.
* Performs special projects as assigned by the Lab Leader.
* Attends daily operations meetings.

Communications - Verbal and Written - includes written and verbal communications, delivers presentations and has good listening skills.
* Primary point person for operations communication.

Problem Solving and Conflict Leadership - strives to understand contributing factors, works to resolve complex situations, and helps individuals to resolve conflicts.

Delivering Results - Sense of Urgency - defines appropriate goals, works toward achieving goals, articulates vision and steps for achievement, meets deadlines and provides timely status updates and follow-through.

Teamwork/Cooperation - accountable to team, works to meet established deliverables, appreciates view of team members and is respectful of others.

Initiative - takes action, seeks new opportunities, and strives to see projects to completion.

Work Reliability/Quality - strives to eliminate errors, accurate work is a priority, and seeks opportunities to improve product/services.

Integrity and Trust - honest, accountable, upholds ethics standards and maintains confidentiality.

Education, Experience, and Skill Requirements

* Bachelor of Science degree in Chemistry or Chemical Engineering, or other science-based degree, and 3+ years' experience in a laboratory setting or other equivalent work experience
* Equivalent work experience within the Trainer Laboratory.
* Proficient with Microsoft Word, Outlook, and Excel, Laboratory Information Management Systems (LIMS) and instrumentation networking.
* Demonstrated proficiency in all of Role Specific Competencies.