Admissions Operations Manager

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East Carolina University ( ECU) is consistently ranked among the nation's top public universities for its commitment to research, innovation, social mobility, and public service. Classified as a R1 institution by the Carnegie Commission on Higher Education, ECU is among the top 5% of research universities in the United States, an elite designation reflecting the highest levels of research activity, funding, and doctoral output.

Founded in 1907, ECU is a public, four-year university located in Greenville, N.C., which is widely regarded as the cultural, educational, economic, and medical hub of eastern North Carolina. Through education, research, healthcare, community engagement, athletics, cultural enrichment, and service, ECU enhances the quality of life for its students, the state and communities around the world. It is a great place to work, teach, and learn.

ECU's commitment to impactful scholarship is further demonstrated through its repeated Carnegie Community Engagement Classification (2010, 2015, 2024), as well as its 2024 designation as a Carnegie Leadership for Public Purpose institution. These distinctions recognize the university's leadership in translating research into meaningful community partnerships and measurable societal benefits.

The university supports its workforce through a wide range of professional development opportunities designed to foster career growth and skill advancement. Eligible employees also benefit from a comprehensive benefits package that promotes a healthy work-life balance.

The Administration & Finance Division encompasses a broad range of operational, financial, technological, safety, administrative and people-focused units that support the daily functions and long-term success of the university.

Information Technology and Computing Services ( ITCS) provides strategic technology leadership, enterprise IT services, cybersecurity, and digital solutions that support East Carolina University's teaching, research, student success, medical, and administrative operations. ITCS partners across the university to deliver secure, reliable, and innovative technology services that advance ECU's mission and strategic priorities.

The Academic Systems team manages and improves ECU's academic and student administration applications, ensuring that the systems and processes supporting the student lifecycle are reliable, compliant, efficient, and aligned with institutional goals for student success.

The Admissions Operations Manager provides strategic leadership, operational oversight, and technical administration for undergraduate, graduate and international admissions systems, processes, and technologies. technologies. Reporting to the Assistant Director of Academic Systems, this position is responsible for managing admissions operations staff, overseeing the institution's CRM admissions platform, ensuring data integrity and process efficiency, and supporting enrollment goals through innovative technology solutions and continuous process improvement. The Admissions Operations Manager serves as a key liaison among Enrollment Management, academic departments, and external vendors to ensure seamless admissions operations and exceptional service delivery.

Key Responsibilities:

Bachelor's degree and 2 years of relevant experience or equivalent combination of education and experience.
All degrees must be received from appropriately accredited institutions.

N/A

Minimum of 5 years of experience in admissions operations.
Strong leadership and team management skills.
Expertise in CRM administration, admissions technologies, and systems integration.
Knowledge of enrollment management principles and admissions operations.
Strong understanding of data governance, data integrity, and reporting practices.
Excellent communication, collaboration, and stakeholder management skills.
Ability to manage multiple priorities, projects, and deadlines in a fast-paced environment.
Commitment to customer service, continuous improvement, and operational excellence.

INTERNAL POSTING: Open only to applicants currently employed by East Carolina University

East Carolina University requires applicants to submit a candidate profile online in order to be considered for the position. Candidates must also submit a cover letter, resume, and a list of three references, including contact information, online.

Applicants must be currently authorized to work in the United States on a full-time basis

All degrees must be received from appropriately accredited institutions.

Contingent upon availability of funds.

The standard work schedule for this position will need to be adjusted to meet the position requirements, which include and are not limited to evening and weekend hours to perform scheduled and unscheduled workload requirements to maintain University operations.

This position may be eligible for Flexible Work Arrangements ( FWA) under the ECU FWA Policy.

This position requires the employee to reside within a reasonable commutable distance of the ECU main campus. "Reasonable commuting distance" is defined as a location that does not exceed a distance that can be safely traveled in two hours by automobile under average conditions of traffic, weather, and roads to employee's assigned duty station in Greenville, NC.

In order to be considered for this position, applicants must complete a candidate profile online via the PeopleAdmin system and submit any requested documents. Additionally, applicants that possess the preferred education and experience must also possess the minimum education/experience, if applicable.

Unless otherwise identified in the applicable job posting and consistent with University policy, the University will principally employ individuals who reside in the State of North Carolina to the greatest extent practicable. As such, most positions at East Carolina University require employees to live and work in North Carolina (or live within a reasonable daily commuting distance from their duty station) after hire. Candidates should be prepared to relocate within a reasonable, agreed-upon time after an offer of employment has been made and accepted to meet this requirement.

East Carolina University is committed to workforce success and cultivating a culture of care for our employees. ECU prohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive consideration for employment without regard to their protected veteran status or disability.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act ( ADAAA) should contact the ADA Coordinator at (252) 737-1018 (Voice/ TTY) or ADA-Coordinator@ecu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.