Field Service Supervisor - Rope Shovel

Komatsu is seeking a highly motivated Field Service Supervisor - Rope Shovel to join our Elko, Nevada team. This leadership position is responsible for overseeing field service activities supporting electric rope shovel fleets at some of the largest surface mining operations in North America.

Based in Elko, the Field Service Supervisor leads a team of field technicians and serves as a key liaison between Komatsu and our mining customers throughout northeastern Nevada. The successful candidate will be responsible for coordinating maintenance and repair activities, ensuring safe and efficient execution of work, developing employees, and delivering exceptional customer support that maximizes equipment availability and reliability.

This role requires a hands-on leader who understands the demands of mine site operations, can effectively manage competing priorities, and is committed to building strong customer relationships while maintaining Komatsu's high standards for safety, quality, and service excellence.

• Lead, mentor, and supervise a team of rope shovel field technicians and service personnel to ensure safe, efficient, and high-quality maintenance and repair activities.
• Provide coaching, performance feedback, training, and employee development opportunities to support workforce growth and technical excellence.
• Manage employee scheduling, labor allocation, overtime requirements, and staffing needs to support customer commitments and operational objectives.
• Promote a culture of accountability, professionalism, and continuous improvement.

• Develop and maintain strong working relationships with mine maintenance and operations personnel across assigned customer sites.
• Serve as the primary field-level contact for rope shovel service activities, ensuring customer concerns are addressed promptly and professionally.
• Work proactively with customers to identify maintenance requirements, plan equipment outages, and improve equipment availability.
• Support customer meetings and provide ongoing communication regarding project status, resource requirements, and equipment performance.

• Coordinate field maintenance projects, component replacements, inspections, shutdowns, and emergency repair activities.
• Partner with planners, project teams, and Account Managers to develop work scopes, schedules, manpower plans, and cost estimates.
• Ensure labor, tooling, parts, and equipment are available to support successful project execution.
• Conduct post-job reviews to verify work completion, quality standards, lessons learned, and customer satisfaction.

• Review labor and material charges for accuracy and support timely invoicing of completed work.
• Assist with budget management, cost control initiatives, and efficient utilization of resources.
• Monitor productivity and performance metrics to improve operational effectiveness.

• Champion Komatsu's commitment to safety by ensuring all work is performed in accordance with MSHA regulations, customer requirements, and company policies.
• Conduct safety observations, field audits, toolbox meetings, and incident investigations as required.
• Ensure compliance with all applicable MSHA, OSHA, DOT, and environmental regulations.
• Lead by example in promoting safe work practices both at mine sites and within the service organization.

• Associate degree in a technical discipline or equivalent combination of education and relevant experience.
• Minimum five years of experience maintaining or repairing heavy mining equipment, with preference given to candidates with rope shovel experience.
• Minimum one year of leadership or supervisory experience leading technical or maintenance personnel.
• Strong mechanical, electrical, hydraulic, and troubleshooting skills.
• Working knowledge of MSHA regulations and mine site safety practices.
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
• Valid driver's license and ability to travel to customer mine sites throughout the region.

• Three or more years of supervisory or maintenance leadership experience.
• Experience supporting electric rope shovels, electric mining equipment, or large surface mining equipment.
• Knowledge of mine maintenance planning and scheduling processes.
• Experience working directly with mining customers in a field service environment.