Float Teller - Multiple Areas (On-Site)

Description

This role supports branch operations by providing accurate transaction processing, service excellence, and flexible staffing coverage across multiple branch locations. The position assists members with routine financial transactions, responds to basic service requests, and helps maintain efficient branch operations while supporting a positive member experience. Working across assigned branch locations, the role adapts quickly to varying operational needs and staffing requirements while maintaining compliance with established policies and procedures. Through consistent execution, operational flexibility, and strong member service, this role helps ensure reliable branch performance and service continuity

Here's what you can expect from the job and what you need to be successful:

What You'll Do:

• Process member transactions accurately and efficiently, including deposits, withdrawals, loan payments, check cashing, money orders, official checks, and account maintenance activities.
• Assist members with routine service requests while providing a positive, professional, and member-focused experience.
• Maintain balancing accuracy and compliance with cash handling standards, including daily balancing and record keeping.
• Identify member needs and make appropriate referrals to branch staff and business partners when opportunities are identified.
• Maintain working knowledge of products, services, systems, policies, procedures, and self-service options to support member needs.
• Provide staffing coverage across assigned branch locations based on operational needs, staffing requirements, and business priorities.
• Adapt quickly to different branch environments, team dynamics, and operational procedures while maintaining service and performance standards.
• Adhere to all security, fraud prevention, operational, risk, privacy, and regulatory requirements, including Bank Secrecy Act (BSA) obligations.
• Identify and communicate opportunities to improve efficiency, service delivery, and branch operations.
• Perform other job-related duties as assigned.

Qualifications & Skills:

• High school diploma or equivalent required.
• Prior customer service and cash handling experience preferred.
• Strong verbal communication and interpersonal skills.
• Strong attention to detail and commitment to accuracy.
• Ability to provide service in a fast-paced, member-facing environment.
• Ability to work independently and adapt quickly to varying branch locations, staffing needs, and operational environments.
• Strong organizational and time-management skills.
• Working knowledge of Microsoft 365 and branch service systems preferred.
• Reliable transportation and willingness to travel between branch locations required.

Location: This is a floating role that supports multiple branch locations. Team members are expected to travel to nearby branches within the designated geographic area based on business needs.

Target Compensation: $20.00 per hour

Schedule: Monday- Friday 8:30a-5:30, Alternating Thursday- Friday 8:30a-5:30p or 10:30a-7:30p, Alternating Saturday 8:30a-5:30pm

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.