Patient Admin Specialist

Aquent is proud to partner with a leading healthcare organization dedicated to providing exceptional patient care and advancing wellness. In this vital role, you will be the welcoming face and efficient backbone of a bustling outpatient clinical environment, directly impacting how patients access and experience world-class healthcare services. By delivering compassionate, detail-oriented administrative support, you will ensure a seamless and supportive experience for every patient from their initial contact through their ongoing care, making a tangible difference in the lives of individuals and the community.

How You Will Contribute

As a key member of the patient services team, you will contribute to operational efficiency and patient satisfaction. You will act as a vital liaison between patients and providers, facilitating smooth communication and ensuring all administrative workflows run seamlessly behind the scenes.

What You Will Do

• Serve as the primary point of contact for patients, managing front desk operations including check-in and check-out processes.
• Warmly greet and welcome patients, assisting them with inquiries related to appointments, payments, and schedules.
• Efficiently manage a multi-line phone system, screening and routing calls appropriately, and taking detailed messages for clinical staff and providers.
• Ensure all necessary patient verifications and authorizations are complete prior to their appointments.
• Act as a vital liaison between patients and providers, effectively communicating scheduling needs and facilitating urgent patient requests.
• Provide essential support to patients and providers by utilizing reference documents and tools.
• Perform diverse administrative tasks, including maintaining crucial information and paging directories, and processing various internal forms.
• Master and utilize all functionalities of the telephone system and electronic medical records systems to perform daily tasks.
• Commit to meeting and exceeding organizational and departmental service standards.
• Address non-clinical patient inquiries and messages, escalating complex issues as needed to ensure timely resolution.
• Manage and distribute incoming faxes and mail, and meticulously file documentation critical to operations.

Must-Have Qualifications

• High School Diploma or GED.
• Proficiency in medical terminology.
• Familiarity with computer systems and software relevant to administrative functions in a healthcare setting.
• Exceptional verbal and written communication skills, appropriate for professional interactions.
• Demonstrated ability to provide outstanding customer service, adeptly solve problems, and effectively manage multiple priorities in a fast-paced environment.
• Working knowledge of Windows-based office software, general computer operations, and various operating systems.
• Skill in adapting communication styles to suit the needs and understanding of diverse individuals.
• Proven ability to maintain composure and effectiveness during stressful situations.
• Authorized to work in the United States on a W-2 basis without requiring sponsorship.