Job Description
Contact Center Engineer
Must Have Technical/Functional Skills
- Strong hands-on experience to design, configure, and implement Amazon Connect contact center solutions.
- Develop and maintain contact flows, routing profiles, queues, prompts, hours of operation, and agent configurations.
- Hands-on experience in building conversational IVR and self-service capabilities using Amazon Lex.
- Develop AWS Lambda functions to implement custom contact center business logic and backend integrations.
- Integrate Amazon Connect with enterprise applications, APIs, databases, CRM platforms, and other AWS services.
- Implement secure API-based integrations using services such as Amazon API Gateway where required.
- Configure call routing, IVR, call recording, callback, and customer self-service capabilities.
- Troubleshoot contact flow, telephony, integration, and Lambda-related issues.
- Monitor solution performance using Amazon CloudWatch and support production incidents.
- Follow security, logging, access-control, and operational best practices for contact center implementations.
- Collaborate with application, infrastructure, security, network, and business teams to translate contact center requirements into technical solutions.
- Strong understanding of REST APIs, JSON, and API integrations.
- Knowledge of AWS security concepts, including IAM roles and policies.
- Understanding of contact center concepts such as IVR, ACD, queues, routing, call recording, callbacks, and agent handling.
- Strong troubleshooting and communication skills.
Salary Range- $90,000-$100,000 a year #LI-SP3 #LI-VX1
Location
Dallas, TX
Function
TECHNOLOGY
Role
Engineer
ID
438435
Skills
Cloud AWS/Amazon
Salary Range
$90,000 - $100,000 |
Tata Consultancy Services
$90,000 - $100,000
Nov 07, 2026