Regional Operations Manager (FGP) - Manhattan

NYU Grossman School of Medicine is one of the nation's top-ranked medical schools. For 175 years, NYU Grossman School of Medicine has trained thousands of physicians and scientists who have helped to shape the course of medical history and enrich the lives of countless people. An integral part of NYU Langone Health, the Grossman School of Medicine at its core is committed to improving the human condition through medical education, scientific research, and direct patient care. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.

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Position Summary:

We have an exciting opportunity to join our team as a Regional Operations Manager (FGP) - Manhattan.

In this role, the successful candidate will work in collaboration with the Manhattan regional management team and Site Directors, while utilizing key performance metrics and workflows, in order to improve and optimize practice operations and patient access across regional FGP practices.

Job Responsibilities:

• In partnership with FGP leadership and regional practice management, this role will assess, design, and lead initiatives aimed at improving day-to-day practice operations and patient access
• Collaborate with practice management and regional team to identify areas of focus, and work to implement new initiatives and best practices
• Collaborate with various stakeholders within and outside of the region, in order to build and promote positive working relationships
• Oversee regional daily practice operations including reception/phones, staffing and provider schedules, and workflows
• Promotes excellence in patient experience by monitoring patient feedback, responding to issues, and reinforcing best practices
• Collaborate with physicians to communicate productivity metrics, support efficient workflows and optimize patient access
• Identify and communicate issues or roadblocks to the regional management team/FGP leadership
• Ensures enforcement and adherence to FGP policies are procedures
• Hires, onboards, trains and manages staff

Operations & Financial Management

• Directs business and patient care functions of regional FGP practices
• In conjunction with FGP leadership, is responsible for implementation of FGP business planning decisions and initiatives including onboarding new physicians, new locations, and space expansion/consolidations as needed
• Enforces adherence of NYULH and FGP policies and procedures and standards including but not limited to HIPAA, Compliance and Human Resources
• Works with regional management team to develop staffing standards, ongoing trainings and performance and productivity metrics
• Improves performance to expected benchmarks, reviews and disseminates information to practices on a regular basis
• Assists in implementation and oversight of key FGP operational initiatives including, but not limited to: MIPS, CheckMate, Patient Secure and digital scheduling
• Reviews operational dashboards and management reports to track performance and identify trends that need to be addressed. This includes oversight and management of key indicators related to MIPS, Epic front-end workqueues, waitlists, inbaskets, open encounters, and patient experience, etc.
• Identifies additional staff training requirements and coordinates as needed.
• Attends FGP Leadership and Administrative meetings and effectively communicates upcoming changes, upgrades, and initiatives to staff and physicians
• Monitors revenue cycle outcomes relative to front-end processes including co-pay collection, insurance verification, authorization and referral management and front-end denials
• Participates in financial management including budget planning and business development activites.
• Oversees and manages any required training for new hires and existing staff on workflows, and policies and procedures to maintain standardization across the FGP. Works closely with FGP representatives to identify opportunities to improve front-end processes.
• Coordinates with Tenant Coordinator to address any facility concerns related to the practice space including the development of emergency action plans
• Manages equipment including asset acquisition, maintenance, end of useful life planning and proposals for new/replacement items
• Serves as liaison with other NYULH Department Representatives
• Drives consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign-Off)
• Performs other duties and projects as necessary

Minimum Qualifications:

• Bachelor's degree and a minimum of five years of healthcare related experience, or a equivalent combination of education/training and experience, required.
• At least three years of experience managing complex healthcare related projects including performance improvement, patient access and workflow optimization.
• Demonstrates the ability to independently lead and support a wide array of projects to successful completion.
• Excellent oral and written communication skills as well as the interpersonal skills required to effectively communicate with all levels of the organization.
• Confident self-starter with excellent critical thinking, analytical, and organizational skills.
• Strong computer skills including Microsoft Office suite, Epic and Salesforce.

Preferred Qualifications:

• Master's Degree, preferred.
• Knowledge of project management tools, methods, and best practices such as those defined by the Project Management Institute (PMI).

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Grossman School of Medicine provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

NYU Grossman School of Medicine is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

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NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $84,577.92 - $115,000.00 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here