Enrollment Services Specialist - (Temp)

Enrollment Services Specialist

Student Success

Office of the Registrar

In the Office of the Registrar, we are looking for an Enrollment Services Specialist - Temp to serve in the Office of the Registrar, Registration & Compliance [Tuition Classification] at the Atlanta campus. An Enrollment Services Specialist will evaluate petitions from students initially classified as non-residents who now seek in-state tuition classification. The incumbent reviews all relevant documentation to determine whether a student has clearly established and maintained domicile in Georgia for twelve consecutive months preceding the first day of classes for which in-state status is requested.

In addition to reviewing residency petitions, the incumbent assesses requests from U.S. citizens, non-citizens, and eligible non-immigrants for applicable out-of-state tuition waivers. This role ensures full compliance with Board of Regents policies, guidelines, and required timelines, as well as Georgia law (O.C.G.A. 20-3-66) governing residency classification and tuition waivers.

The incumbent supports the certification of student-athlete enrollment and eligibility. Working with Registrar's Office data and documentation, the position assists in certifying student-athletes for competition. These duties require developing and maintaining a comprehensive working knowledge of university, conference, and NCAA rules and regulations.

WHAT MAKES THE OFFICE OF THE REGISTRAR A GREAT PLACE?

• A knowledge-sharing organization that works collaboratively with a variety of partners.
• Professional development opportunities and mentorship
• A rapidly growing center within an academic setting

HERE IS WHAT YOU WILL DO

• Interprets and applies the Board of Regents' policies and procedures in daily evaluations of petitions for in-state classification and applications for out-of-state tuition waivers.

• Meets with students one-on-one to address eligibility concerns.

• Provides impartial, confidential consultation to students and parents on immigration and in-state tuition requirements.

• Provides detailed information on the requirements for possible eligibility for certain waivers.

• Confer with the Associate Registrar on complex cases to remain compliant with BOR policies.

• Assists in organizing the appeal process for students who wish to dispute the decision/outcome.

• Determines if other tuition assistance waivers may be applicable.

• Provides the Tuition Appeals Committee with copies of the full documentation for recommendations to the Registrar.

• Makes all necessary modifications to students' academic records if an exception to policy is warranted. Images and uploads all applications after processing.

• Monitors compliance with university policies and procedures and recommends policy and/or procedure changes to improve management.

• Participate in team collaborations in short- and long-term projects.

• Assist with training new staff. Providing examples of recent Tuition Classification issues during team meetings and training sessions.

• Meet with other offices on campus to provide Tuition Classification advice.

• Assist with certifying student-athletes for NCAA eligibility.

• Run degree audits for student-athlete certification.

• Update and maintain student-athlete data in spreadsheets and certification records to ensure complete and accurate reporting.

• As part of such responsibilities, this position requires developing a comprehensive and working knowledge of university, conference (if applicable), and NCAA rules and regulations.

• Composes official written correspondence to students regarding decision outcomes.

• Process students' petitions for in-state status and applications for out-of-state tuition waivers.

• Provide detailed notes for the appeals process.

• Perform other duties as assigned.

Minimum Hiring Qualifications:

• Bachelor's degree and 1 year of experience in a higher education environment, or a combination of education and related experience.

Preferred Hiring Qualifications:

• Preference will be given to applicants with customer service experience. Financial Aid and student accounts experience is preferred but not required. Working knowledge of Banner and Microsoft Office (Excel, Word) is a plus. Excellent written and verbal communication skills.

To be fully considered for this position, all candidates must submit the following at the time of submission:

• A complete and accurate GSU application, Resume, and cover letter (Recommended)

• Final candidates must provide three professional references.