Campus Mobile Crisis Team Intervention Specialist

UC Santa Cruz Counseling and Psychological Services is seeking an Intervention Specialist experienced in mental health crisis response to join our Campus Mobile Crisis Team (CMCT). The CMCT program was created in 2022 to respond to emergent mental health situations on our campus and to support student voices asking for innovative, culturally sensitive, and tiered responses to campus mental health crises and the national trend towards non-police options.

The largest employer in the county, rated as one of the most beautiful campuses, located on the coast overlooking Monterey Bay, UC Santa Cruz employs over 3,100 people in staff positions alone. UC Santa Cruz staff have access to comprehensive benefits packages.

Here is a sample of those benefits:
* Medical, Dental & Vision Care Insurance Plans
* UC Retirement Plan
* Group Term Life Insurance
* Legal Insurance
* Pet Insurance
* 13 Paid holidays plus accrued vacation and sick leave

For information on the comprehensive benefits package offered by the university, visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Thank you for your interest in UC Santa Cruz.

HOW TO APPLY

For full consideration, applicants should attach their resume and cover letter when applying for a job opening. For guidance related to the application process or if you are experiencing difficulties when applying, please review the Applicant Resources on our Talent Acquisition website.

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INITIAL REVIEW DATE (IRD)

Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. Materials submitted after the IRD will ONLY be forwarded at the request of the hiring unit. To ensure your application is routed for consideration, submit your materials before 11:59 p.m. on the IRD. Talent Acquisition cannot accept application materials outside of the jobs portal, and is unable to update submitted applications on an applicant's behalf, or forward communications to the hiring units. For more information about the IRD and the applicant review process, view this link.

The IRD for this job is: 04-15-2024

ABOUT UC SANTA CRUZ

UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.

DEPARTMENT OVERVIEW

UC Santa Cruz (UCSC) Student Health Services (SHS) is a full-service health facility offering clinical, educational, counseling, and psychiatry services to UCSC students. SHS is deeply committed to ensuring affordable, well-integrated, multidisciplinary healthcare that effectively supports the university's diverse campus communities through equitable access and culturally competent, high quality programs and services. The Primary Care Program includes primary care and same-day care, with the support of on-site radiology, a COLA-accredited high-complexity clinical laboratory, and a campus pharmacy.

Counseling and Psychological Services (CAPS) provides a variety of mental health and psychological services to UCSC undergraduate and graduate students, including intake assessment, brief individual and group therapy, crisis intervention, mental health outreach and workshop programming, and consultation services to support student academic success and mental health and well being.

Other departments include Student Health Outreach and Promotion (SHOP), home of the Condom Co-op; CARE (Center for Advocacy, Resources, & Empowerment), the advocacy and prevention education office that supports survivors of sexual assault, stalking, and dating/domestic violence; and Student Insurance Programs.

Student Health Services employs approximately 150 staff including physicians, psychiatrists, case managers, lab scientists, pharmacists, nurses, radiologists, and many other clinical and administrative staff. We welcome staff with interest and experience in working with students with a wide range of ethnic, cultural, and gender identities.

More information can be found at: https://caps.ucsc.edu and healthcenter.ucsc.edu.

JOB SUMMARY

The Campus Mobile Crisis Team (CMCT) responds to calls for service involving behavioral health issues on the campus of UC Santa Cruz. The Campus Mobile Crisis Team Intervention Specialist is a field responder tasked with assessing and managing the behavioral health issues of students and others in crisis on campus, works in tandem with another Intervention Specialist, and is supervised by the Campus Mobile Crisis Team Supervisor. The UC Santa Cruz Campus Mobile Crisis Team is part of Student Health Services/Counseling and Psychological Services. This program provides a tiered response to campus mental health crises that includes a non-police option.

The CMCT Intervention Specialist provides mobile crisis response services to diverse students and other members of the UCSC community, with an important focus on providing access and crisis response to the BIPOC student population. The CMCT improves the campus infrastructure for supporting students experiencing crises and expanding outcome monitoring and follow-up services for students in crisis. Hours of operation: Monday-Tuesday, 2:00 PM-12 midnight and Wednesday-Sunday, 12 noon-12 midnight.

APPOINTMENT INFORMATION

Budgeted Salary: $72,000 - $80,000/ annually. Salary commensurate with skills, qualifications and experience.
Under California law, the University of California, Santa Cruz is required to post a reasonable estimate of the compensation for this role. The salary shown above is the budgeted amount the University reasonably expects to pay and the salary extended should not exceed this posted amount.

Benefits Level Eligibility: Full benefits

Schedule Information:

• Full-time, Fixed
• Percentage of Time: 100%, 40 Hours per Week
• Days of the Week: Hours of operation: Monday-Tuesday, 2:00 PM-12 midnight and Wednesday-Sunday, 12 noon-12 midnight
• Shift Includes: Day, Evenings, Nights, Swing Shift, Weekends

Employee Classification: Career appointment

Job End Date: None

Work Location: UC Santa Cruz Main Campus

Union Representation: Non-Represented

Job Code Classification: HEALTH EDUCATOR 3 (004398)

Travel: Never or Rarely

JOB DUTIES

50% - Mobile Crisis Intervention and Prevention

• Provides a regular presence on campus as part of the Campus Mobile Crisis Team as dispatched by central communications and during routine rounds.
• Provides behavioral health support and care to people experiencing mental health crises or mild intoxication.
• Applies de-escalation techniques and crisis communication/management.
• Conducts mental health assessments and crisis intervention for students in the field.
• Maintains confidentiality and respects the boundaries of clients experiencing emotional distress.
• Responds to high-intensity situations with police and fire; Communicates with police to provide backup as indicated.
• Works closely with EMT to strategize call responses; Makes transport decisions in collaboration with EMT regarding patient care.
• Assists in promoting behavioral health education components to the campus community utilizing a variety of intervention techniques.
• Conducts field-based needs analysis for behavioral health intervention based on crisis activity and response.
• Implements and evaluates effectiveness of behavioral health intervention programs in conjunction with Mobile Crisis Intervention Supervisor.
• Once certified, writes 5150's/Involuntary Hospitalization holds to Crisis Stabilization Program.
• Documents services provided; Records and tracks relevant call data.

50% - Community Education

• Maintains a presence across campus and builds community within the student population creating positive rapport and visibility.
• Trains campus residential housing staff (resident assistants, CHES personnel) on recognizing and responding to students in distress.
• Engages with residential students on effectively resolving challenging peer interactions.
• Collaborates with campus safety officers, UC Police Department, and Risk Services regarding responding to students in distress.
• Develops, secures, and maintains any equipment or instructional materials needed to conduct interventions and provide support.
• Attends required department and clinic meetings and shares in other responsibilities as relevant.
• Completes all required trainings.

REQUIRED QUALIFICATIONS

• Ability and willingness to obtain LPS (Lanterman-Petris-Short Act) designation from Santa Cruz County Behavioral Health. LPS designation allows the holder to write an involuntary hold for a psychiatric hospitalization (5150). In Santa Cruz County this results in an evaluation by the local Crisis Stabilization Program that can last up to 24 hours, after which a determination is made whether a further hold is required.
• Bachelor's degree in related area and / or equivalent experience / training.
• Two years of experience in crisis intervention or delivery of mental health services in non-traditional settings, preferably field based intervention.
• Ability to drive a large passenger van.
• Knowledge and experience regarding harm reduction, trauma-informed care, patient-centered care, suicide assessment, and motivational interviewing.
• Ability to maintain strict confidence of privileged information and perform a wide range of duties that require tact, sensitivity, independent judgment, diplomacy, organizational skills, flexibility and discretion.
• Experience interacting with diverse individuals of various ethnic, racial, social, cultural, economic, political, sexual orientation and gender identities. Demonstrated multicultural experience, skills and expertise providing culturally competent and trauma informed services to a BIPOC client population.
• Demonstrated knowledge, understanding, and stated commitment to diversity, inclusion, and equity issues in the delivery of crisis services. Interpersonal Skills - Strong sense of compassion and ability to maintain calm demeanor in the midst of high intensity situations. Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration, regardless of status or position; accepts responsibility for own actions; follows through on commitments; good listening skills
• Teamwork - creative, flexible, and innovative team player; ability to work with all levels of management and team members with diplomacy and tact; ability to interact and work collaboratively and effectively with all types of people and personalities and in all situations; exhibits objectivity and openness to others' views; gives and welcomes feedback.
• Demonstrated ability to work within an interdisciplinary team and to effectively collaborate with people of diverse backgrounds
• Adaptability - ability to handle stressful situations while effectively prioritizing and meeting competing deadlines and maintaining professionalism and composure in a fast-paced environment; manages difficult or emotional situations; quickly and easily adapts to changing situations. Demonstrates versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm; responds promptly to needs.
• Written Communication Skills - writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information; ability to write routine reports and correspondence.
• Verbal Communication Skills - speaks clearly and persuasively in positive or negative situations; listens and obtains clarification; responds well to questions; participates in meetings; able to speak effectively before groups.
• Organizational Skills - ability to successfully track and follow-up on various and numerous tasks, and to efficiently perform tasks with accuracy; responds to requests for service and assistance; meets commitments.
• Problem-solving Skills - ability to perform effectively and efficiently to meet project objectives and produce key results within defined parameters; good judgment and analytical skills with the ability to make timely and sound decisions.
• Acute attention to detail.
• Ability to operate technology in a mobile environment such as a cell phone, police radio and laptop computer.
• Ability to effectively use/operate word processing, presentation, spreadsheet, database, email, calendar, internet software and applications and other key programs such as electronic health systems necessary to perform the requirements of the position.

PREFERRED QUALIFICATIONS

• Advanced degree in psychology, counseling, social work or related field.

SPECIAL CONDITIONS OF EMPLOYMENT

• Selected candidate will be required to pass a pre-employment criminal history background check.
• Must possess a valid license to drive in the state of California and be able to participate in the Department of Motor Vehicles (DMV) pull notice program.
• Must possess CPR/First Aid/AED certification or have the ability to obtain it within 60-calendar days of hire.
• Selected candidate will be required to complete training within established time frames as directed including UC compliance training.
• Will be required to complete Title IX (Sexual Harassment Prevention) training every two years.
• Required to take HIPAA (Health Insurance Portability and Accessibility Act) training within 30 days of hire.
• Ability to work long periods of time at a computer with or without accommodation.
• Ability to walk multiple nightly rounds on uneven surfaces and repeatedly climb stairs.
• The selected candidate will be required to work all scheduled hours on-site.
• Ability to work a variable schedule including evenings and weekends.
• Ability to work on-call.
• Ability to respond to emergencies after hours as necessary.
• Must be able to maintain confidentiality within the bounds of applicable laws and regulations.
• Will be required to comply with current Student Health Center employee health safety requirements for health care workers as defined by state and federal regulatory agencies; current health safety requirements to be discussed during interview.
• Ability and willingness to obtain LPS (Lanterman-Petris-Short Act) designation from Santa Cruz County Behavioral Health within 90 days of hire. LPS designation allows the holder to write an involuntary hold for a psychiatric hospitalization (5150). In Santa Cruz County this results in an evaluation by the local Crisis Stabilization Program that can last up to 24 hours, after which a determination is made whether a further hold is required.
• The University of California has implemented a Vaccination Policy covering all employees. Employees, including new hires, are required to comply with any applicable policies relating to the University of California vaccine program.
• Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained here.

SAFETY STATEMENT

All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.

NOTICE OF AVAILABILITY

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (the Clery Act), the Annual Security and Fire Safety Report (ASFSR) is available at: https://drive.google.com/file/d/1hUBiz3WS3zErEGOhSOu7KZZPzGkTwr_2/view?usp=sharing. This report is published by October 1st of each year and includes current institutional policies and procedures concerning campus safety and security; fire safety and evacuation policies; sexual misconduct and relationship violence reporting and response protocols; and crime and fire statistics for the three previous calendar years. A paper copy of the ASFSR is available upon request by contacting the UCSC Police Department at 114 Carriage House Rd., Santa Cruz, CA 95064, or by calling 831-459-2231 Ext. 1.

NOTICE OF AVAILABILITY

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (the Clery Act), the Annual Security and Fire Safety Report (ASFSR) is available at: https://drive.google.com/file/d/1hUBiz3WS3zErEGOhSOu7KZZPzGkTwr_2/view?usp=sharing. This report is published by October 1st of each year and includes current institutional policies and procedures concerning campus safety and security; fire safety and evacuation policies; sexual misconduct and relationship violence reporting and response protocols; and crime and fire statistics for the three previous calendar years. A paper copy of the ASFSR is available upon request by contacting the UCSC Police Department at 114 Carriage House Rd., Santa Cruz, CA 95064, or by calling 831-459-2231 Ext. 1.

EEO/AA

University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California's Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination