Senior Health Insurance (HIE) Specialist

Venice Family Clinic is a leader in providing comprehensive, high-quality health care to people in need regardless of their income, insurance or immigration status. The organization has more than 500 staff who serve 45,000 people with compassion, dignity and respect across an area that spans from the Santa Monica Mountains through the South Bay. We have a network of clinics, Early Head Start centers and mobile clinics plus an expansive street medicine program to reach people experiencing homelessness. Read more about us at venicefamilyclinic.org

Diversity, Equity, and Inclusion are core values of the Venice Family Clinic. We believe the professional and clinical environments are enhanced when diverse groups of people with diverse ideas come together.

Use your expertise to grow your career while making a difference in the communities we serve. With guidance and direction from the Health Insurance Program Manager, the Senior Health Insurance (HIE) Specialist will provide high quality screening/enrollment to patients and provide advocacy accessing and utilizing services. The Senior HIE Specialist will:

• Determine the degree of case urgency and create an appropriate resolution plan.
• Use their knowledge of current Public Health Insurance and other public benefit programs (e.g. Cal Fresh/SNAP) to respond to clients and outside agencies regarding Medi-cal, Covered CA, Cal Fresh, Kaiser CHCP and other health access concerns.
• Provide expertise, guidance, coordination, and technical direction to staff and outside agencies on complex case inquiries in a timely manner and manage any urgent coverage needs for a rapid resolution.
• Perform other duties as assigned by management.

Salary range:$29.42 - $42.14 Hourly

Required

• Experience working with low-income, underserved families and children
• Experience with Medi-Cal, Covered California, and other public benefits
• Bilingual oral and written Spanish/English language skills
• Strong verbal and written communication and active learning skills
• Initiative, problem solving-solving skills, and time management skills
• Desire to work with individuals from diverse ethnic, educational, and socioeconomic backgrounds
• Interest in advocating to promote health care accessibility
• Ability to travel to our other locations within LA County as needed (will be assigned to work at multiple sites).
• Valid California Drivers License and Proof of Auto Insurance
• Ability to learn complex policies and program rules of all the public health insurance programs.