Manager - Operations

Firstsource
medical insurance, dental insurance, life insurance, vision insurance, flexible benefit account, paid time off, 401(k), employee discount
United States, Tennessee, Chattanooga
Nov 19, 2024
REQUIRED:Must be able to work onsite inChattanooga, TN. Job Summary The Operations Manager manages 9-30 team members and Team Leaders varied over multiple lines of businesses in a mailroom processing environment. Roles & Responsibilities Manage daily staffing and workflow and ensure adherence to department quantity and quality standards. Proactively identify service delivery failures and escalate issue/impact to appropriate business owners Meet regularly with individual team members; coach them to meet and exceed their goals. Utilize reporting and direct observation to keep them abreast of their performance towards those goals. Provide performance analysis to implement action plan strategies to improve overall performance Be a resource for policy, procedure, and human resources questions/issues. Participate in monthly quality monitoring; collaborate with related Operations depts. on suggested improvements. Help shape future of service. Take on projects as necessary Must be flexible Provide performance updates to Directors Monitors relationship with client and actively seeks to add value the relationship Provides recommendations for hiring and firing and conducts performance reviews Develops operating goals and objectives for all departments that support the service center goals and objectives. Create and maintain Standard Operating Procedures in support of the client Monitors service and revenue and makes recommendations for cost effective operations of Customer Service Ensure daily Line adherence goals are met Participate in capacity planning meetings Responsible for motivation of all staff Analysis and reporting Partner closely with clients Will need to adhere to and meet client SOW requirements Required Qualifications Minimum 3 years of experience in a management role (manufacturing, production, or mailroom environment preferred). Medical Insurance operations is a plus Client management is a plus BA/BS or equivalent. Master's degree preferred Multi-tasking skills required to assist the customer and work in the computer systems in a timely and efficient manner Superior interpersonal and leadership skills; proven ability to develop and motivate employees to meet and exceed performance standards. Strong understand of SL and staffing management Excellent written and verbal communications skills. Energetic; able to work with others in a fast-paced, team environment and to interact effectively with all levels of management. Able to work constructively under stress and pressure and perform tasks efficiently. Possess strong and analytical PC skills using Microsoft Office. Ability to adapt to an ever-changing environment Ability to embrace workload flexibility to meet the fluctuating demands of the client Knowledge and understanding of Company Financial reports Knowledge of contract and agreements Knowledge of performance evaluation procedures Knowledge of budgeting cost estimating, and fiscal management principles and procedures. Ability to build cohesive teams Work hours include some Saturdays We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state, or local law. It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans. Job Type: Full-time Pay: From $72,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance Schedule: 8 hour shift Education: High school or equivalent (Required) Experience: Production management: 3 years (Required) Ability to Commute: Suite 100 Chattanooga, TN 34721 (Required) Work Location: In person