Case Manager - DCMS

Please be aware of employment scams where hackers pose as legitimate companies and recruiters to obtain personal information from job seekers. Please be vigilant and verify the authenticity of any job offers or communications. We will never request sensitive information such as Social Security numbers or bank details during the initial stages of the recruitment process. If you suspect fraudulent activity, contact us directly through our official channels. Stay safe and protect your personal information.

Job Summary:

The Disaster Case Manager supports survivors by helping them navigate recovery. This role involves assessing unmet needs, developing personalized recovery plans, and coordinating services from various federal, state, and local resources. The Case Manager acts as a single point of contact for survivors and advocates for their recovery, ensuring timely access to resources and services.

Duties and Responsibilities:

• Conduct in-depth assessments of disaster survivors to identify unmet needs caused by the disaster.
• Collaborate with survivors to develop goal-oriented recovery plans outlining the steps required for their recovery.
• Refer survivors to local, state, and federal services, including housing, food, medical care, financial counseling, and employment support.
• Track the survivor's progress toward meeting their recovery goals, ensuring timely access to necessary services.
• Advocate on behalf of survivors to secure the assistance they need for recovery, including housing and healthcare.
• Maintain detailed records of case management activities and submit regular reports to supervisors, ensuring compliance with program requirements.
• Work closely with the Disaster Recovery Center (DRC), local agencies, and non-profit organizations to streamline services for survivors.
• Participate in all required training programs related to disaster case management, HIPAA, and related policies.
• Other duties as assigned by supervisor.

Qualifications:

• High school diploma or equivalent.
• At least 1 year of experience in case management, social work, or disaster recovery case management.
• Clean criminal background check.
• Strong interpersonal and communication skills.
• Must possess strong multitasking abilities, attention to detail, organizational skills, and proficiency in documentation.
• Proficiency with computer and common office equipment, as well as with MS Office products.

Preferred Qualifications:

• Bachelor's degree in social work, psychology, sociology, or other relevant behavioral science.
• Bilingual in Spanish and English (Speaking, Writing and Reading)
• 1 year of experience in the provision of resources and referrals.
• 1 year of experience in providing services to families during crisis.

Physical Requirements and Work Conditions:

• Work is normally performed in a typical interior/office work environment.
• Work involves sitting and standing for prolonged periods
• This position will be located in Disaster Recovery Centers (DRCs) and may require occasional travel to impacted counties.
• The Case Manager may be required to attend large meetings or trainings in a centralized location.
• Flexible work hours required, including evenings and weekends, to meet the needs of disaster survivors.

Acuity International is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, national origin, age, protected veteran status, or disability status.

For OFCCP compliance, the taxable entity associated with this job posting is: