CRM Manager

This position will be open until filled.

All applicants are required to submit the following materials:

1. Resume

2. Two Writing Samples (The samples must have been written within the last 12 months, and they must be dated. If you do not have any within that time period, we suggest you write them.)

3. College Transcripts (if applicable)

Incomplete application materials and those that do not follow these directions will not be considered.

Interview Process

The interview process for this position will consist of three phases. Applicants who complete the application process and meet the position minimum requirements will be invited to interview in phase 1. Candidates will be notified of their status after each phase to confirm if they are moving forward in the selection process.

• Phase 1: 30-minute interview with the search committee
• Phase 2: 30-minute interview with the search committee (different questions will be asked), 30-minute written exercise; 30-minute presentation with the Office of College Advancement team
• Phase 3: 30-minute interview with the vice president of college advancement

Job Summary: This position supports new student recruitment and admission through the management and maintenance of the College's customer relationship management (CRM) system, Recruit. The individual will ensure that all technology is configured, implemented and maintained according to enrollment management best practices. In addition, this forward thinker will ensure the College's Recruit software is continuously enhanced to serve future students.

The College is seeking an individual who has previous experience with managing Recruit or a similar software.

Minimum Qualifications:

Bachelor's Degree and 3 years experience
Or a combination of experience and education sufficient to successfully perform the essential duties of the job.

Licensing Requirements: Valid driver's license

Hiring Range: $48,182 - $60,227

Preferred Qualifications:

- Excellent written and verbal communication skills
- Excellent interpersonal skills
- Demonstrated commitment to advancing HACC's values, mission and goals
- Demonstrated professional and personal commitment to inclusion, diversity, belonging and equity; value and respect differences in race, ethnicity, age, gender/gender identity, religion and socioeconomic background

Job Specific Task List:

• Lead all operational, data and technology-related activities, including managing, implementing and enhancing processes and procedures of the College's admissions CRM software, Ellucian CRM Recruit.
• Configure and support the College's Ellucian CRM Recruit system throughout the admissions cycle and enrollment funnel.
• Efficiently apply and provide technical expertise to support functionality of the Ellucian CRM Recruit system.
• Efficiently pull and provide data reports and an analysis of the information captured to support the College's enrollment initiatives and goals.
• Stay abreast of and implement industry trends and best practices to serve future students and meet the College's admissions goals.
• Manage and maintain Ellucian CRM Recruit's integration with other College applications.
• Maintain, develop and enhance Ellucian CRM Recruit functionalities, including communication plans and workflows.
• Configure Ellucian Recruit CRM system to support all recruitment events, including planning, preparation, communication, registration and tracking
• Develop and maintain operations policies and procedures, procedure manuals, and training materials. Standard - (Standard)
• Perform other duties as assigned.

Work Arrangement

The CRM Manager will have a hybrid work arrangement. They will:

• Work from home approximately 90% of the time
• Work from any of HACC's five campuses approximately 10% of the time

These percentages are tentative and thus subject to change.

Job Type: Full Time 12 Month

If part time, hours per week: N/A

About Us: www.hacc.edu

Our Purpose: Learning for all; learning for life.

Our Diversity Statement: As an institution of higher education, HACC recognizes its responsibility to maintain an environment that affirms the diversity of people and ideas.

HACC embraces, supports, and actively pursues a policy of inclusiveness that reflects and appreciates the diversity of the community it serves and the world in which we live.

The Board of Trustees and the President lead HACC's commitment to open access to education, diversity, cultural sensitivity, and equal opportunity in employment. This commitment serves to promote a college-wide environment of collegiality, inclusiveness, respect, and cultural competence.

Our Core Values: A Circle of Caring

• We work together to shape and build our preferred future.
• We encourage and celebrate creativity and innovation.
• We set high goals and strive to achieve them.
• We strive to provide exceptional service to all who help shape our future.

• We are gateways to student success and opportunity.
• We promote respect, collegiality, diversity and equity-mindedness in all we say and do.
• We nurture awareness and cultural sensitivity to create a climate of trust.
• >We are growth-minded, believing that each of us is capable of learning, developing and growing to support our mission.

• We are honest and hold each other and ourselves to the highest ethical standards.
• We provide the most accurate information available in all communications.
• We are transparent about our decisions as individuals and teams.
• We embrace broad engagement in the shared governance process.