Social Services Manager

Whether it's overcoming poverty, curing hunger, providing housing, or helping disaster survivors, The Salvation Army of Wausau is there to help! By providing programs that serve the body, mind, and soul, The Salvation Army helps alleviate the symptoms of poverty - and works to address the root issues that cause it. We are here to help and make a difference in our community. Apply now!

The Social Services Manager manages the Social Service functions of the Wausau Corps. This includes supervision of case workers, food pantry workers, and the management of the shelter operations and staff. The Social Services Manager also works closely with administrative staff to provide oversight of volunteers working in the Social Services programming. Provides oversight and direction to community collaborations, development of future programs, seasonal assistance programs, statistical and program reporting, monitoring of program funding, and reporting requirements, as well as providing direct services to clients.

About the role:

• Supervises all social service programs and personnel. Plans, coordinates, instructs, supervises, monitors and evaluates the work performance of the Social Services staff. Ensures compliance to TSA and departmental policies and procedures. Provides support and encouragement to staff persons and provides development opportunities.
• Implements and provides oversight to the Pathway of Hope program.
• Recruits, screens, interviews and recommends for hire persons for Social Service department positions. Makes recommendations to the Corps Officer for promotions and terminations.
• Conducts regular staff consultation with Social Services staff in which necessary social service matters can be discussed, and instruction and training provided.
• Oversees the keeping and reporting of accurate case records, documentation of services provided through all programs, and assumes responsibility for monthly statistical and in-kind donation reports accordingly.
• Ensures that accurate and timely records, reports, and statistics are maintained for all social services programs which includes but is not limited to HMIS, SIMS and National Statistical System.
• Serves as primary point of contact with The Salvation Army for community services agencies in service area.
• Actively engages in the community to have knowledge of on-going needs, program development, and improvements to current assistance. Develops an effective continuum of care.
• Analyzes the effectiveness of all programs on a regular basis, ensuring that the programs comply with TSA's mission. Submits regular reports on these findings to the Corps Officer(s).
• Attends (or assigns and oversees staff attendance to) inter-agency, community, and state meetings as necessary to achieve objectives.
• Assigns, supervises, and evaluates the work of student interns for social services.
• Develops and/or manages program policies and performance accountability measures to United Way outcomes and The Salvation Army's National Social Service standards. Prepares and gives presentations representing the community needs and The Salvation Army, for funding purposes or as requested.
• Plans, coordinates and supervises assigned seasonal programs.
• Researches and processes applications for available government grants for The Salvation Army's ongoing program services. Works collaboratively with Corps Officers and Development Director on grant preparation, compliance, contracts, and reporting.
• Works with Corps Officers to create annual budget and to secure new and ongoing program funding; manages program budgets.

Education: Bachelor's degree in social services or related field.

Experience: Four years' experience in program management including supervisory experience.

-OR-

Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Certifications: Valid driver's license with approval to drive from TSA's insurance carrier.

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.