Transfer Coordination Specialist (PL)

The Transfer Coordination Specialist (TCS) serves as the highly visible and critical role within the communications center, a 24/7 function that provides rapid and efficient transport and coordination of emergency patient referrals. Primary responsibilities include: 1) Ensuring high-level customer service to all clients, both internal and external, throughout the patient referral process. 2) Receiving, documenting, and communicating time-sensitive clinical data from a multitude of sources. 3) Coordinating complex ground and air transport logistics and internal response teams for medical emergencies. 4) Continuously monitoring regional and Federal emergency medical communications systems; receiving and transmitting emergency and urgent information via radio and telephone utilizing multiple computer systems to track, document, and facilitate these activities. The incumbent is comfortable working in a fast-paced, detail-oriented environment with a passion and desire to continually provide high-quality service while performing multiple simultaneous functions. Successful individuals hold strong critical thinking skills, are proficient in synthesizing verbal information, and are able to interpret and apply detailed policies and procedures.

Minimum Education
High School Diploma or GED (Required) And

Minimum Work Experience
1 year At least 1 year of experience in one or more of the following areas: customer service, call center, hospital transfer center/patient flow, healthcare facility clerical/administrative staff, EMS, or public safety dispatch. (Clinical experience obtained during initial EMT-B training will be considered.) (Required)
1 year EMT-B field experience. (Preferred)
1 year Experience with health information technology (ex. EMR, patient registration) and/or computer-aided dispatch systems is a plus. (Preferred)

Required Skills/Knowledge
Proficient with Microsoft Windows based computer applications.
Proficient in medical terminology.

Required Licenses and Certifications
Active EMT or Paramedic certification is required. Upon Hire (Required)
Nationally Registered Emergency Medical Technician (NREMT) Employment is contingent on obtaining National Registry of Emergency Medical Technicians (NREMT) certification within 6 months of hire and maintaining this certification continuously. 180 Days (Required)

Functional Accountabilities
Communication

• Continuously monitor and operate multiple radio, telephone and recording systems, providing immediate response to emergency and urgent calls from regional EMS agencies.

• Act as liaison between pre-hospital personnel and CNMC resources.

• Recognize and communicate concerning or critical cases and activate in-house medical response teams.

Coordination

• Receive patient-related and clinical information from outside physicians in private practice or from referring hospitals.

• Collaborate with a multidisciplinary team including nurses, physicians, paramedics, and administrators to process and prepare information in prep for a patient transfer.

• Coordinate ambulance and helicopter transport to and from CNMC.

• Manage transport logistics, assign transports, ensure efficient operations within the Department of Transport Medicine.

• Oversee helipad operations.

Data Systems

• Operate communication and data systems to support the emergency consultation and referral system, including computer aided dispatching, transport management and physician referral software and use of emerging telecommunications technology.

• Maintain ECIC data and documentation of daily operations.

• Perform administrative tasks necessary for ECIC function, including QA of ECIC data.

CNMC Disaster Command Center Operations

• Act as coordination point for local and regional emergency response networks, including interfacing CNMC and city-wide response with government disaster command centers and EMS systems.

• Coordinate regular drills of the city-wide system. Organizational Accountabilities-Staff

Organizational Accountabilities
Organizational Commitment/Identification

• Partner in the mission and upholds the core principles of the organization

• Committed to diversity and recognizes value of cultural ethnic differences

• Demonstrate personal and professional integrity

• Maintain confidentiality at all times

Customer Service

• Anticipate and responds to customer needs; follows up until needs are met

Teamwork/Communication

• Demonstrate collaborative and respectful behavior

• Partner with all team members to achieve goals

• Receptive to others' ideas and opinions

Performance Improvement/Problem-solving

• Contribute to a positive work environment

• Demonstrate flexibility and willingness to change

• Identify opportunities to improve clinical and administrative processes

• Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility

• Use resources efficiently

• Search for less costly ways of doing things

Safety

• Speak up when team members appear to exhibit unsafe behavior or performance

• Continuously validate and verify information needed for decision making or documentation

• Stop in the face of uncertainty and takes time to resolve the situation

• Demonstrate accurate, clear and timely verbal and written communication

• Actively promote safety for patients, families, visitors and co-workers

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance