President and COO, Cooley Dickinson Hospital

Overview:

The President and Chief Operating Officer (PCOO) is the senior most leader at the Community Hospital, reporting to the President, Community Operations.

This role is responsible for the Board of Trustees, community affairs, medical affairs, and philanthropy, hospital and ambulatory operations, administration, annual operating budget, management of clinical services, clinical and medical staff planning, medical programs, campus planning, capital planning (including baseline capital), facilities and engineering, and support services.

The Role

The President and COO leads the hospital to realize MGB's and the hospital's mission, vision, and values through the oversight of a highly qualified senior management team. The PCOO is the responsible hospital leader for all aspects of hospital operations, inpatient and outpatient clinical care, budgeting and operating performance, patient and community relations, capital planning, and all other responsibilities as assigned. The PCOO interfaces with the Medical Staff, supports the operations and administration of the hospital's Board of Trustees, and ensures that the Hospital complies with local, state, and federal laws and regulations. The PCOO is responsible for development/fundraising efforts and, in conjunction with MGB communications leadership, oversees local internal and external communications. In addition, the PCOO serves as the liaison between MGB, the hospital, and the local community.

As a senior leader within the MGB Community and Office of the COO, the PCOO provides input for system initiatives, participates actively on system-wide planning and operations groups, and champions system-wide programs, such as Enterprise Asset Management, Ambulatory Care Transformation, Digital Initiatives, Value-Based Care, and Site of Care planning, among others. The PCOO ensures that hospital functions, such as communications, marketing, IT, HR, and others are fully and appropriately integrated into the corresponding system-wide functions.

The PCOO:

• Provides input to, and ensures compliance with, policies and practices to effectively support safe and high-quality patient care and the highest level of patient and provider experience.
• Ensures that the hospital meets all internal and external standards to maintain accreditation with The Joint Commission and other regulatory agencies.
• Works with Finance leadership to develop yearly budgets and with the entire leadership team to ensure prudent management of the Hospital's resources within those budget guidelines.
• As the senior administrative leader of the hospital, develops and maintains a diverse, inclusive, high-performing leadership team, develops talent, provides constructive feedback and coaching, and makes such personnel and structural decisions as are needed to ensure the highest functioning and best performance of individual leadership team members and the team as a whole.
• Directly supervises the clinical department chairs, who are direct reports to the PCOO, ensuring the chairs' individual and collective accountability for quality and safety, operational performance, medical program planning, recruitment and oversight of medical staff, and compliance with all ethical, professional, and clinical standards.
• Ensures the delivery of equitable, accessible, and inclusive care for all patients.

In addition, the PCOO partners with the President and COO of MGB Medical Group and other local and system leaders, to continuously assess physician relations and provider well-being across the hospital and the communities it serves. The PCOO proactively engages physicians and recognize the importance of ongoing collaboration and open dialogue with the medical staff, other clinical staff, and administrative and support team members.

The PCOO, working with appropriate system leaders and resources, oversees hospital capabilities in health information management; emergency preparedness; facilities management; housekeeping and environmental services; food & nutrition services; materials management; security services; and risk management.

Principal Duties and Responsibilities

• Responsible for Inpatient and Outpatient Operations including interdisciplinary initiatives with nursing, clinical support services, and hospital based faculty, and clinical and operational initiatives.
• Works with local and system leaders to develop performance goals aligned with the MGB system goals and strategy; monitors appropriate metrics to ensure goals are met.
• Ensures safe, high quality, efficient, and effective delivery of services.
• In collaboration with interdisciplinary hospital, nursing, and physician leaders, directs the development and implementation of process improvement initiatives aimed at improving patient safety and quality measures across the continuum of care.
• Assures compliance with TJC, OSHA, DPH, and state and federal regulations. Partners with Compliance for audits as needed and/or directed.
• Recruits, retains, develops, and provides managerial and administrative oversight of all staff within the responsible areas. Creates a working environment that supports the ongoing professional growth and development of all staff in a diverse and inclusive environment with high morale and optimal job satisfaction.
• Facilitates resolution of conflicts and issues that emerge between key stakeholder groups. Leads by example, setting the tone for professionalism, work ethic, and dedication to patients.
• In alignment with MGB leadership and policies, serves as the liaison between the hospital and the local community. Works with MGB community health leaders to engage on community health needs and works with community leadership to further the MGB mission and the hospital's role in promoting that mission.
• Collaborates with leadership at other hospitals on issues related to board relations, community relations, medical affairs, and philanthropy.
• Ensures healthy and collaborative relationships among the faculty, nurses and staff.
• Overseeing nursing and operational leadership, ensures the provision of collaborative, safe and high-quality care, and the timely and efficient use of the assets across MGB.
• Leads Enterprise Asset Management activities, including achieving alignment with system performance goals and initiating improvement processes locally to optimize operational efficiency. Analyzes data to understand the drivers of capacity and works with clinical and operational teams to improve access and throughput, including key metrics such as adjusted length-of-stay, discharge times, and testing/consultation turnaround times.
• Optimizes value by driving process improvement activities that reduce cost and improve revenue.
• Facilitates effective cost containment practices through monitoring of volume trends, proactive management of capacity (physical and human resource), supplies, service contracts, and professional services agreements.

Qualifications

Education and Certifications

• Masters degree in health care administration or a related discipline, MD, or DNP strongly desired

Knowledge and Work Experience

• 10+ years administrative/management experience required, preferably in a community environment.
• Supervisory experience required.

Leadership Skills and Competencies

* Performance Focused:

o Customer/Patient Focus: Building strong customer/patient relationships and delivering customer/patient centric solutions

o Manage Complexity: Make sense of complex, high quality, and sometimes contradictory information to effectively solve problems

o Cultivate Innovation: Create new and better ways for the organization to be successful

o Ensure Accountability: Holding self and others accountable to meet commitments

o Learning Agility: Actively learn through experimentation when tackling new problems, using both successes and failures as a learning folder

* People Focused:

o Drive Equity and Inclusion: Recognizes the value that different perspectives and cultures bring to an organization

o Build Effective Teams: Build cohesive teams that apply their diverse skills and perspective to achieve common goals

o Collaborate: Build partnerships and work collaboratively with others to meet shared objectives

o Communicate Effectively: Develop and deliver multi-mode communications that convey a clear understanding of the environment.

Mass General Brigham is an Equal Opportunity Employer & by embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.