Registration Representative

Exemption Status:

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Full time, part time and per diem positions available

UMass Memorial Health Entities:

• Medical Center - Worcester (University, Memorial, Hahnemann)
• Health Alliance -Clinton (Leominster)
• Marlboro Hospital
• Harrington Hospital (Southbridge, Webster)
• Community Healthlink - Worcester
• Community Medical Group (Doctor Offices)

Responsibilities:
1. Excellent customer service skills and knowledge, i.e.; service recovery.
2. Accurately collects and enters all patient demographic and financial information for all registration types. This includes obtaining signatures, scanning all documents (ROB's, ID's, etc.), obtaining ABN's/IMM's when applicable and collection of patient financial responsibility.
3. Routinely uses reference material necessary to insure proper course of action. Seeks guidance when appropriate.
4. Staff member follows downtime procedures as established.
5. Staff routinely and proactively works on downtime work. This includes but is not limited to DL's, Insurance Management desktop, renaming faxed orders, cleanup of old/used orders, ensure work and patient waiting areas are neat and presentable.
6. Demonstrates understanding of their role in Press Ganey/HCAHPS scores. Focuses on their contribution in positively influencing patients experience and likelihood to recommend.
7. Processes pre-registrations for all appointment types and locations, excluding ER.
8. Answers phone and returns voicemails timely.
9. When uncertain, or when unusual situations occur, seek guidance from department manager. Never makes impulsive or hasty decisions.
10. Understands that everyone is a customer and demonstrates such by establishing good relationships with patients, visitors, ancillary departments and physician office personnel.
11. Staff member uses all eligibility resources available in order to verify the correct insurance is listed in the account.
12. Works well within the team environment and maintains open communication with co-workers. This includes meal breaks, shift change, etc.
13. Demonstrates ability to accurately identify and estimate patient financial liability (copayments, deductibles, coinsurances, deposits, etc.) Along with active collections, receipts, post and reconciles cash.
14. Consistently meets/exceeds Quality Review scores of 80%, 9 out of 12 months of the year.

Qualifications:
Required:
1. High school graduate or GED required.

Experience/Skills:
Required:
1. Customer service experience required.
2. Receives on the job training under close supervision.

Preferred:
1. Previous clerical and Meditech experience desirable, but not required.
2. A good understanding ofmedical terminology helpful.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.