Sr. Desktop Services Engineer

Building the people that build the world.

With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We're a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world.

How you will make an Impact (Job Summary)

SPX is a diverse team of unique individuals who all make an impact. As the Senior Desktop Services Engineer, you will help future-proof, maintain, and troubleshoot SPX's rapidly expanding infrastructure. Create new standards for imaging machines (modern device management), managing end user hardware/software, as well as the management of the SPX endpoint management tool. Utilize expertise in packaging and deploying software, as well as being intimately familiar with PowerShell or equivalent automation technologies. You will also help develop, implement and support desktop and video conferencing technology standards.

In addition, the Senior Desktop Services Engineer provides the Desktop Support group with the tools and the support to ensure our customers digital experience is second to none. Continually review and improve the current standards and processes to ensure we are keeping pace with the ever-changing landscape of desktop computing and video-conferencing.

What you can expect in this role (Job Responsibilities)

While each day brings new opportunities at SPX, your core responsibilities will be:

1. Customer Experience

• Assist with maintenance and management of the SPX endpoint management tool
• Continue to discover/learn Ivanti Neurons and continue to improve the overall customer digital experience.
• Create and maintain internal documentation for other internal support groups as well as for end-users.
• Maintain and manage the entire lifecycle of software deployments (Development/Packaging/Deploying).
• Manage the lifecycle (ticket generation to closure) of all incidents and service requests for their affected end users, which includes, but is not limited to the assessment of impact and urgency, accurate description, contact information, assignment to the appropriate resolver group, resolution code, and verification with the end user that ticket may be closed.
• Monitor open tickets for accuracy, urgency and problem resolution within prescribed Service Level Agreements.

1. Continuous Improvement:

• Continually investigate better ways to image and deploy machines. Focusing on efficiency and ease of use.
• Provide other support groups with the tools and support to ensure they are providing the highest levels of customer service.
• Participate in the review of Service Delivery reports and metrics to make recommendations or initiate procedures to improve unsatisfactory results.
• Utilize the knowledgebase to create and maintain a document repository of fixes, installation procedures, technical tips, and other office technology processes
• Identify, research, and assist with implementation of new technologies in accordance with IT operations policy and procedures.

3. Compliance:

• Follow company policy with regard to internal controls as well as complies with SPX policies to ensure that the employee and the company act legally and with the highest standards of ethics and integrity.
• Support the SPX IT Security Policies.

What we are looking for (Experience, Knowledge, Skills, Abilities, Education)

We each bring something to the table, and we are looking for someone who has:

Required Experience

• Experience with Desktop, LAN and telecommunications devices including mobile devices
• Strong subject matter expertise with current windows-based desktop, hardware, software, networking and peripherals including, but not limited to, Microsoft products, desktops, laptops, VPN, printers, fax machines, video conferencing, telecommunications devices including mobile devices, local area & wireless networks, etc.
• Possess strong working knowledge of packaging and deploying software.
• Proven expertise with modern device management.
• Proven expertise with software packaging
• Working knowledge of endpoint Management suites
• Working knowledge of Windows 11, 10, Active Directory

Preferred Knowledge, Skills, and Abilities

• Prior experience supporting executives and/or working in a professional environment
• Microsoft, A+, Cisco (Certifications)
• ITIL
• Six Sigma or other Continuous Improvement certification
• Working knowledge of Linux

Education & Certifications

• 5-7 years of experience in a related position in a corporate environment
• Bachelor Degree in IT or business related field or the recognized equivalent in work experience or self-study

Travel & Working Environment

• Occasional evening and weekend work to meet deadlines and provide required after-hours support

• Occasional travel to assist in providing technical support services in other SPX locations as needed, training, etc.

How we live our culture

Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads at SPX.

What benefits do we offer?

We know that the well-being of our employees is integral. Our benefits include:

• Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave
• Competitive health insurance plans and 401(k) match, with benefits starting day one
• Competitive and performance-based compensation packages and bonus plans
• Educational assistance, leadership development programs, and recognition programs

Our commitment to embrace diversity to build a culture of inclusion at SPX

We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential.

SPX is an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other legally protected basis.