Information Technology Generalist I

NOTE: THIS IS A REPOSTING OF N-2024-92919 WHICH WAS PREVIOUSLY OPEN FROM SEPTEMBER 4, 2024 TO SEPTEMBER 17, 2024. PREVIOUS APPLICANTS DO NOT NEED TO REAPPLY. Are you a forward-thinking problem solver who wants to apply your knowledge in the information technology (IT) field? If so, the Pennsylvania Treasury Department has an exciting opportunity for you as an Information Technology Generalist I with the Bureau of Information Technology Infrastructure team. This is a challenging and fast-paced role that will give you the opportunity to work with a team of highly skilled professionals while growing your IT skills. If you are a motivated and results-oriented individual, then this is the role for you. Apply today and be a part of our innovative team! The Pennsylvania Treasury Department is an independent agency led by the elected State Treasurer and one of the largest state treasuries in the country, serving as custodian of more than $150 billion. Treasury plays a critical role in state government operations, acting as the custodian, investor, and disburser of funds for nearly all state agencies. Treasury also offers a wide range of programs and services to Pennsylvania families, including the PA 529 College and Career Savings Program; the PA ABLE Savings Program for people with disabilities; and our work to return more than $4 billion of Unclaimed Property to its rightful owners. A wealth of information is available at www.patreasury.gov.

As an Information Technology Generalist I, you will be responsible for recommending desktop software and hardware purchases, systems integration and installation, and the use of hardware and software necessary to upgrade the department's capability. You will provide technical support to users by analyzing the needs of the target audience and developing or revising technical documents, user guides, release notes, document libraries, and more.

Additionally, you will stay updated on the capabilities and limitations of industry technologies relative to the environment to provide recommendations in support of the department's IT needs. You will resolve or escalate project related issues that may include project status and progress via project metrics, risk mitigations, contingencies, changes in scope, timeframe concerns, and program area or development issues. You will also regularly review technical manuals and have the opportunity to attend seminars and training sessions to improve new technology skills.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time, up to 2 days per week, and report to the office 3 days per week. Management may discontinue the telework arrangement at any time, for any reason. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters location.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as an Information Technology Trainee or Information Technology Technician; or
• One year of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services, and an associate's degree in any information technology field; or
• Three years of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services; or
• An equivalent combination of experience and training.

Additional Requirements:

• You must have experience using Microsoft computer applications such as Word, Excel, and Outlook, as well as experience with troubleshooting techniques in Microsoft Windows environment.
• You must have experience prioritizing tasks, managing multiple responsibilities, and meeting deadlines effectively and in assigned time-frames.
• You must be able to perform essential job functions.

Preferred Qualifications (not required):

• Information technology experience including providing IT support services involving hardware and software installation, operation, and maintenance.
• The ability to effectively communicate orally and in writing.
• Knowledge of information technology concepts and practices.
• Familiarity with the component parts of personal computers, peripherals, servers, and associated functionality.

Legal Requirements:

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.

How to Apply:

• Your application must include a resume.
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Telecommunications Relay Service (TRS):

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.