RHSA Program Coordinator

General Summary of Position:

The River Hawk Scholars Academy (RHSA) is a student success and retention program at UMass Lowell, supporting first-generation college students as they navigate the transition from high school to college and beyond. The Program Coordinator plays a critical role in the delivery and enhancement of programmatic activities aimed at boosting college degree completion and enriching student success.

The position provides the development and implementation of student success and support programs. Program management includes oversight and the successful execution of the department's mentoring and peer leader program, leadership training, summer bridge, and onboarding initiatives. Additionally, the position collaborates closely with divisional partners, academic departments and various student services to implement a comprehensive educational program that equips students with a holistic support network, promoting wellbeing and fostering seamless pathways to degree attainment and overall undergraduate student success.

Minimum Qualifications (Required):

Education:

• Bachelors with 2 years relevant experience, however will consider candidates with Masters and 1 year
• Experience working on student success initiatives in higher education
• Demonstrated success in managing multiple programs, developing and executing new programs and initiatives within a diverse environment
• Experience designing and executing successful campus programming, student success initiatives, or retention-related programs for a diverse population

Skills:

• Strong interpersonal skills with the ability to build and maintain relationships with faculty, staff, students, and external partners
• Ability to work independently, be organized, balance competing priorities to meet deadlines, and monitor progress toward achieving program goals
• Attention to detail, and an evidence-driven mindset in decision-making
• Ability to work with data sets to identify trends, patterns, and opportunities for program improvement

Preferred Qualifications:

• Higher education experience preferred
• Demonstrated expertise and experience working with first-generation college students
• Knowledge of best practices in student retention in higher education
• Familiarity or ability to learn how to use: Salesforce, SiS, Microsoft Teams, and presentation software
• Bilingual in Spanish and English desirable

Special Instructions to Applicants:

Only Internal Professional (SEIU 888 Professional Union) Bargaining candidates will be considered during the first 10 business days of the posting. All other candidates will be considered after that period.

This is an SEIU 888 Professional Union position, Grade P15.

Initial review of applications will begin immediately and continue until the position is filled. However, the position may close when an adequate number of qualified applications is received.

Please include a resume and cover letter with your application. Names and contact information of three references will be required during the application process.