Referrals & Orders Coordinator (Part Time)

Objective/Overview
CUHCC's mission is to seek health equity in our community by advancing the well-being of diverse people. The clinic is known for providing high quality care to diverse patients and is moving forward in improving timely access to care for patients. CUHCC is building a care model that seeks to improve care at four different points: before the visit, during the visit, after the visit and between visits.

The Referral & Orders Coordinator will be responsible for providing care after the medical or psychiatry appointment has been completed. The initial focus will be to help prioritize and serve those who are at high risk and who need immediate follow up upon completion of the visit to ensure that they have a path to the next steps in their care. This position will work independently and alongside the providers, interpreters, nurses and other members of the patient's care team to achieve care goals. The Referral Coordinator will also follow all UMN and CUHCC policies, procedures, protocols, and manuals as it applies to the duties and assures compliance and other regulatory requirements.

This is a 20 hour/week, 4 hours per day position on-site at CUHCC. Hours for this position are Monday - Friday ranging from 7:30am - 5:30pm.

Pay for this position starts at $22.36 per hour depending on experience.

Essential Functions

Referral Coordination: (95%)

• Ensure all external & internal referrals and orders such as Durable Medical Equipment (DMEs), Prior Authorizations, Health Home Care re-certifications, are complete and properly routed to the appropriate provider.
• Assist in scheduling follow up appointments and/or referral appointments to other facilities per provider request.
• Assist patients with maps, facility location and direct dial numbers.
  Coordinate with colleagues/Health Information Management to organize and ensure that all required records, imaging, and/or procedural results are available to the external provider before patient's appointment.
• Assist the patient and/or the care team to ensure patients receive assistance for medications, find transportation, or connect to community resources (food shelves, groups, shelters), as needed.
• Assist providers in completing patient forms i.e. Medical Opinion forms, Supplemental Security Income (SSI) Disability forms, etc. when appropriate.
• Assist patient in returning to the patient service representatives to apply for public programs, if needed.
• Work collaboratively with staff in other patient care areas including Health Information Management, Compliance, Registration, etc.
• Attend all staff meetings.
• Participate in quality improvements, as assigned.

Other duties as assigned. (5%)

CUHCC reserves the right to change or add duties to this position consistent with the job classification.

All required qualifications must be documented on application materials

Required Qualifications

• Graduate of an approved Medical Secretarial program; or one year of medical clerical experience which must include keyboarding experience and experience interacting with people (i.e., receptionist, switchboard, etc.)
• 3 years of customer service experience.
• Experience working with electronic medical records and other software such as Microsoft Office Suite or Google Suite.

Preferred Qualifications

• Fluency in one of CUHCC's predominant patient languages (Spanish, Somali, Vietnamese, Lao, Hmong, Pashto, Dari).
• Knowledge and interest in serving multi-culturally diverse patients with mental, medical, dental, sexual and chemical health needs.
• Experience working in a community clinic.

A negative TB test and Hepatitis B Vaccination are required for this position.

CUHCC serves nearly 11,000 patients a year through over 55,000 visits annually. The patient population comes from over 12 different racial and ethnic groups that span five continents. CUHCC's mission is to seek health equity in our community by advancing the well-being of diverse people. Candidates must be able to adapt behaviors to others' styles; interact with people who have different values, cultures, or backgrounds; be of service to difficult people; optimize the benefits of having a diverse workforce.

Teamwork is an essential skill to promote synergy within the organization. Candidates must be able to share due credit with coworkers; display enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from coworkers; display team spirit.

Candidates must have excellent communication skills and be able to clearly present information through the spoken or written word; read and interpret complex information; talk with customers or clients; listen well.

Staff is expected to demonstrate a high level of service delivery; do what is necessary to ensure customer satisfaction; deal with service failures and prioritize customer needs.

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will have the opportunity to complete an online application for the position and attach a resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).