Manager, Event Operations

Plano, Texas | Yarmouth, Maine

10-25%

• Strategic Meetings Management Program Support:
  
  • Streamline processes related to contracts and service agreements to improve rate negotiation and identify preferred suppliers
  • Operationalize meeting, event, and trade show processes and procedures: define and manage rules for workflows and approvals
  • Establish and manage consistency in planning, sourcing, promoting, delivering, and surveying
  • Reconcile expenses and assign event costs to specific budget codes
  • Track, measure, analyze, and report on events enterprise-wide
  • Maintain solid working relationships with hotel NSOs
  • Build and manage team best practices
• Asset Management Oversight:
  • Lead team responsible for procuring, and managing logistics of trade show booths and other equipment
  • Maintain vendor relationships for the storage, production, labor and shipping of equipment
  • Establish and manage inventory protocols
• Event Technology & Services
  
  • Oversee sourcing, implementation, and maintenance of software used to manage trade shows, meetings, and events, including but not limited to registration, delivery platforms, mobile apps, lead capture, trade show management systems, event management systems, and networking tools
  • Build and maintain relationships with technology and service providers
  • Manage negotiation and contracting of AV, show services, and shipping
  • Manage lead capture procedures and provide actionable data for constituents
• Event Operations Team Management
  
  • Hiring, training, and managing a team of corporate event operations specialists
  • Managing a master project list
  • Identifying and assigning resources to manage projects assigned to the team
  • Developing and instituting team best practices

• Bachelor's degree in a related field or comparable work experience
• 10+ years related work experience in a corporate, agency or hospitality industry environment
• CMP (Certified Meeting Professional) preferred
• CMM (Certified Meeting Manager) preferred
• DES (Digital Event Strategist) certification is a plus
• Project management experience and the ability to prioritize and delegate to meet implementation milestones
• Soft skills required to communicate tasks, deliverables and feedback to colleagues and vendors
• Analytic thinking skills to understand key metrics, derive insights, evaluate performance, and recommend improvements
• Ability to anticipate and adapt to complications and come up with contingency plans
• Travel to events on-site as needed
• Excellent planning, organizing and problem-solving skills a must
• Strong communication and decision-making skills
• Excellent people skills
• Basic understanding of our industry (Public Sector Software) and marketing concepts
• Strong Macintosh or PC skills in Microsoft Office (Word, Excel, Outlook and especially PowerPoint)

• Motivate a team of individuals and maintain a high-level of productivity and accountability for the team's progress through analysis, reports, presentations and updates
• Negotiate, plan, organize, communicate, execute and develop contingency plans
• Maintain proficiency in meeting industry trends to create detailed plans for large scope projects
• Manage expenses
• Analyze and report on historical, live, and post conference and trade show information
• Understand and convey company messages and objectives
• Research, organize and express information in a written format
• Establish Priorities and meet deadlines
• Handle multiple tasks while paying close attention to details

Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We're also frequently recognized as a great workplace locally and nationally. See our many awards and accolades.

Your health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.