Medical Scheduler - Richardson

• Competitive Salary
• Tuition Benefits
• Internal Training
• 
  BCBS PPO Medical insurance - 100% paid for full-time employees (100% Coverage for Preventative Health - No Co-Pay)
• Generous Prescription Drug Plan
• 
  PPO and DHMO Dental Insurance Plan - PPO plans include ortho benefits for both children & adults
• Vision Insurance
• Long and short-term disability
• 
  TRS Retirement Plan - defined benefit plan offering lifetime annuity upon retirement
• Voluntary Retirement Plan Options - additional savings opportunities with Tax-Sheltered Annuity Plans and Deferred Compensation Plans
• Paid Time Off
• Paid Holidays
• Paid Winter Break
• Fertility Benefits
• Abundance of Wellness and Employee Assistance Programs

High school diploma or GED; at least 1 year but less than 3 years of experience in high volume medical scheduling; at least 1 year but less than 3 years of medical office experience; knowledge of medical terminology and medical insurance guidelines.

• Bilingual in Spanish is preferred but not required.
• Two or more years of experience with high-volume patient scheduling in an ENT and/or Audiology practice is preferred
• Strong patient relations skills required
• Strong personal computer literacy is required including working knowledge of relevant software packages such as Microsoft Office-Excel and Word.
• Familiarity and experience with practice management and medical software programs/scheduling
• Ability to work accurately with data, including checks for integrity, summation, and effective communication to internal and external constituents
• Organized and effective at dealing with several activities simultaneously; strong organizational skills required; ability to prioritize
• Self-starter with the ability to work independently
• Demonstrates the highest degree of accuracy and readability for all work and team projects
• Protects patient health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards

• Primary responsibility will be scheduling patient appointments
• High volume scheduling for patient appointments in a medical practice
• Knowledge of insurance guidelines for commercial, Medicare, and Medicaid payers
• Knowledge of prior authorization and PCP referral process
• Experience with patient financials; past due balances; copay and deductible amounts, and insurance pending balances
• Research all scheduled appointments for accurate demographic and insurance information as well as accurate authorization information
• Acts as liaison between the patient, clinicians, and business office staff
• Provide support to front office staff to support the patient registration/patient check-out process
• Provide clerical support as needed
• Other duties as assigned