Collector - Patient Business Services

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope's growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

This role receives and reviews past due bills and follow-up documents for large balance accounts. Contacts patients, guarantors and/or third-party organizations to secure payments or arrange alternative settlement plans. Prepares and maintains collection related records and reports.

This role receives and reviews past due bills and follow-up documents for large balance accounts. Contacts patients, guarantors and/or third-party organizations to secure payments or arrange alternative settlement plans. Prepares and maintains collection related records and reports.

As a successful candidate, you will:

• Contacts patients/guarantors or third-party representatives by telephone, correspondence and meetings to resolve outstanding large balances in accordance with departmental follow-up procedures.
• Responds to correspondence and calls forwarded from the customer service unit.
• Investigates and/or ensures that questions and requests for information are responded to in a timely and professional manner to ensure resolution of outstanding accounts.
• Works with other outside services to develop and monitor reimbursement.
• Analyzes accounts and determines when accounts are uncollectable. Prepares write-off recommendations in accordance with established departmental policies and procedures.
• Maintains record of account activity and actions taken to effect collection.
• Documents accurate data (such as cash, adjustments, write-offs, etc.) for management reports.
• Maintains volume and productivity information and prepares daily and weekly productivity statistics for management review.
• Updates account receivable with appropriate transactions to reflect current billing and/or collection status.
• Maintains professional growth and development and keeps abreast of latest trends in area of expertise. Maintains current knowledge of collection policies and procedures and related legislation.
• Maintains a positive customer service image when dealing with department personnel, patients, physicians, insurance companies and other City of Hope employees.

Your qualifications should include:

• High School or equivalent (experience may substitute for minimum education requirements).
• 2-3 years collections experience including prior experience in health care.
• Strong knowledge of 3rd party/government billing/collection and reimbursement requirements.
• Working knowledge of insurance and medical terminology.
• Preferably: Medical terminology. ICD-9, CPT-4 & HCPCS coding.

City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity, and inclusion, please click here. To learn more about our Comprehensive Benefits, please CLICK HERE.

Additional Information:

• This position is represented by a collective bargaining agreement.