User Support Technician - Part Time 19 (Information Technology Section) - Parks Administration

Broward County, Florida
$21.90 - $34.96 Hourly
medical insurance, dental insurance, life insurance, vision insurance, vacation time, paid holidays, sick time, retirement plan

Nov 13, 2024
REQUIREMENTS AND PREFERENCES The Broward County Board of County Commissioners is seeking qualified candidates for User Support Technician - Part Time 19 (Information Technology Section) at Parks Administration Offices. This Job Announcement will remain open until a sufficient number of applications are received. General Description Provides user support for technology devices including installation, maintenance, and repairs. Works under general supervision, independently developing work methods and sequences. Minimum Education and Experience Requirements Requires two (2) years experience in analyzing computer systems and supporting users in information technology relevant to area of assignment or closely related experience. Special Certifications and Licenses None. Preferences Possess and maintain a valid Florida Class E Driver's License with authorization to operate a county vehicle Advanced Degree in Information Systems (Bachelor's, Master's, Doctorate degree) Microsoft intermediate or advanced certifications (Associate or Expert) VMware Certifications (VCTA/VCP/VCAP) Database Administration Certifications (SQL, Oracle, or closely related certification) Active Directory (AD) programming experience Additional Information: All candidates must complete an extensive ten (10) year work history verification and criminal background check which includes post-offer physical examination, clearing of DCF's Affidavit of Good Moral Character (https://www.myflfamilies.com/service-programs/background-screening/docs/DCF%20AGMC.pdf ). DUTIES AND RESPONSIBILITIES The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary. Installs, maintains, and repairs computers, printers, PDAs (personal data assistant), laptops, tablets, and other technology devices by providing desk side and remote support to the end users. Makes technology purchase recommendations and maintains inventory of technology hardware, software and computer related equipment. Responds to end users requests to troubleshoot hardware and software issues; repairs computer systems for future deployment; purchases replacement parts and sources vendors as needed; configures and troubleshoots network connectivity; discusses current technology issues with peers and plans solutions; configures and troubleshoots network connectivity (wired and wireless). Assists other support personnel, as required. Maintains inventory for the County support personnel. Demonstrates and guides the public in the use of new technology, including 3D Printers, computers and tablets with multiple operating systems and emerging technologies; utilizes computer skills and knowledge to support staff at various County locations. Actively monitors servers, data storage and network equipment for alerts indicating hardware or software issues; submits incident records and notifications to the appropriate support teams. Provides helpdesk and desktop support for hardware and software, such as personal computer (PC) support, along with other hardware and software; analyzes, troubleshoots, diagnoses, and resolves PC, printer, and other IT hardware and software related issues. Provides network and systems administration support, including monitoring servers, troubleshooting and documenting network related issues; provides support for network equipment in a LAN/WAN (local/wide area network) environment and reports issues to supervisor. Creates and maintains computer software/code; produces statistics regarding work completed. Performs related work as assigned. WORK ENVIRONMENT Physical Demands Physical demands refer to the requirements for physical exertion and coordination of limb and body movement. Performs light work that involves walking or standing most of the time and involves exerting up to 20 pounds of force on a regular and recurring basis, or skill, adeptness and speed in the use of fingers, hands or limbs on repetitive operation of electronic office equipment within moderate tolerances or limits of accuracy. Unavoidable Hazards (Work Environment) Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken. Involves routine and frequent exposure to bright/dim light; dusts and pollen. SPECIAL INFORMATION Competencies Tech Savvy Anticipates and adopts innovations in business-building digital and technology applications. Investigates technologies to learn some cutting-edge best practices. Uses digital/social media to benefit the team and add value to the work being done; understands how to avoid misuse of these tools. Resourcefulness Secures and deploys resources effectively and efficiently. Seeks the most efficient approach to tasks; ensures timely completion by monitoring deadlines and requesting additional resources when needed to meet deadlines or quality standards. Optimizes available resources in ways that may cause a reprioritization of the tasks in order to maximize their value. Interpersonal Savvy Relates openly and comfortably with diverse groups of people. Grasps others' more obvious social cues and responds appropriately; shows tact and sensitivity in difficult interpersonal situations. Maintains productive relationships with a wide variety of people and from a range of backgrounds. Communicates Effectively Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing. Self-Development Actively seeks new ways to grow and be challenged using both formal and informal development channels. Demonstrates strong commitment to own development by continuously updating knowledge, skills, and abilities. Shows strong enthusiasm for seeking learning opportunities. Nimble Learning Learns through experimentation when tackling new problems, using both successes and failures as learning fodder. Relishes new or unusual problems; seeks others' input and experiments with own ideas. Easily learns the essence of difficult issues and concepts. Investigates and discusses own mistakes to learn from them. County Core Values All Broward County employees strive to demonstrate the County's four core behavioral competencies. Collaborates: Building partnerships and working collaboratively with others to meet shared objectives. Customer focus: Building strong customer relationships and delivering customer-centric solutions. Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity. Values differences: Recognizing the value that different perspectives and cultures bring to an organization. Americans with Disabilities Act (ADA) Compliance Broward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at 954-357-6500 or email Profstandards@broward.org to make an accommodation request. Emergency Management Responsibilities Note: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned. County-wide Employee Responsibilities All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies. All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.