Chief Information Officer

Chief Information Officer, IT

Location: Washington, DC (hybrid)

Project HOPE is an international NGO with more than 1,000 engaged employees and volunteers who work around the globe, responding to the world's most pressing global health challenges. Throughout our 65-year legacy, Project HOPE has treated millions of patients, provided more than $3 billion worth of medicines to local health care organizations around the world helped build hundreds of health programs from the ground up, and responded to humanitarian crises worldwide.

Code of Conduct

It is our shared responsibility and obligation to treat each other with respect, take affirmative steps to prevent matters involving Sexual Exploitation & Abuse and Trafficking in Persons, and to disclose all potential and actual violations of our Code of Conduct, which may include Conflicts of Interest, Fraud, Corruption, Discrimination or Harassment. Together we can reinforce a culture of respect, integrity, accountability, and transparency.

POSITION SUMMARY:

The Chief Information Officer (CIO) is responsible for leading the overall planning, organization, management, and execution of all IT functions to ensure the efficient, effective, and secure operation of all automated systems. This role oversees the IT department, ensuring the development and implementation of cost-effective systems and efficient computer operations to meet both current and future organizational needs. As the leader of Global IT ,the CIO plays a crucial role in supporting field offices to maximize productivity. The CIO provides strategic direction across the organization, offering ongoing analysis to identify and address user requirements while supporting policy, compliance, security, maintenance, and the development of new technological solutions. This includes planning for existing applications and related functions, such as communication systems, office systems, interconnectivity, hardware, and more. The CIO directs all IT department employees to achieve the organization's strategic goals.

PRINCIPAL RESPONSIBILITIES:

• Establish the organization's technical vision and lead all aspects of technological development and implementation.
• Direct the organization's IT strategy, development, and future growth, ensuring alignment with the overall business objectives.
• Collaborate with other department heads, advising on technologies that enhance efficiency and effectiveness.
• Provide leadership that aligns with the organization's culture, mission, and values.
• Ensure that IT infrastructure and applications are optimized to support operations.
• Stay current on leading-edge technologies, driving innovation and ensuring compliance.
• Act as a responsible steward of resources, managing the IT department budget effectively.
• Design, develop, recommend, and implement comprehensive, computer-based information systems to meet user needs and organizational requirements.
• Plan system applications, assign IT staff, and oversee development, testing, and implementation.
• Maintain and update the organization's IT Disaster Recovery and Business Continuity Plans.
• Ensure hardware and software maintenance, data security, and staff training. Establish IT policies, standards, and security measures to protect information resources.
• Analyze complex business needs, considering the global footprint and constraints of hardship locations, and recommend appropriate technical solutions.
• Develop and report on performance metrics, driving continuous improvement in IT management.
• Participate in hardware and software evaluations and maintain vendor contracts.
• Regularly communicate with senior management through status reports and presentations on IT initiatives, project progress, and strategic directions.
• Evaluate external advancements in IT to improve customer satisfaction, reduce expenses, and maximize revenue.
• Lead by example to ensure compliance with all applicable laws, rules, and policies.
• Other duties as assigned.

MINIMUM QUALIFICATIONS:

• Bachelor's degree in Computer Science or a related field; Master's degree preferred.
• Technical certifications are desirable.
• At least ten years of experience managing an IT department, including technical staff and system development and implementation.
• Strong technical knowledge of current technologies, including ERPs and CRMs
• Experience in an international organization preferred
• Experience in programming, hardware installation, and maintenance.
• Proven ability to lead teams and achieve results through others.
• Ability to plan strategically and manage multiple priorities.
• Strong skills in problem analysis and resolution at both strategic and functional levels.
• Strong customer orientation with excellent interpersonal and communication skills.
• Demonstrated ability to work effectively as part of a team.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands:

• While performing the duties of this job, the employee must be mobile in an office environment and able to use standard office equipment.
• Must be able to communicate in verbal and written form

Work environment:

• Typical office environment with exposure to a minimal noise level.

Salary range starting at $167,000 USD per year based on candidates residing in the US. Compensation for the role is dependent on several factors including a candidate's location, qualifications, skills, and experience. Project HOPE offers comprehensive benefits as part of the total compensation package including health, dental, vision and life insurance, 403(b), paid leave, and much more. For more information about our benefits please visit our benefits page.

Due to the substantial number of inquiries, we receive, only candidates who have met the required experience & qualifications for this position will be considered. No phone calls please.

However, since we are active around the world in the field of public health, we may wish to retain your CV in our database for other/future opportunities, unless you direct us otherwise.

Thank you very much for your interest in Project HOPE.