Order Entry Specialist

The Order Entry Specialist is responsible for providing outstanding customer service, sales and administrative support to the Customer Service Team by processing orders, effectively resolving customer issues and supporting the overall CSR team as needed. The Order Entry Specialist collaborates with CSR Team to understand and build lasting relationships with our customers.

POSITION DUTIES AND RESPONSIBILITIES:

• Provide order entry support for Customer Service Representatives (CSR's) to include completing stock item quotes, order preparation, and order entry within 2-hour turnaround of receipt, as assigned.
• Verify customer order information provided is complete, including pricing, customer ID, shipping address and method.
• Prioritize orders to ensure that rush orders and larger orders are processed first.
• Maintain understanding of MSI pricing, products, product usage and procedures.
• Provide product information to customers consistently emphasizing MSI's value proposition.
• Proactively communicate with customer to ensure all commitments and obligations for the customer are met and/or exceeded throughout the project/order.
• Responsible for covering a customer service territory when a CSR is out of the office.
• Create and maintain complete and accurate customer files.
• Additional duties as assigned.

• High School degree or GED and/or equivalent experience
• Minimum 2-3 years prior administrative or customer service experience
• Strong interpersonal and communication skills, and the ability to work effectively with a wide range of personalities.
• Proficient in MS Office products, especially Excel
• Exhibits above average organizational skills, multitasking skills and can recognize and deal appropriately with priorities.
• Prior experience working with web-based platforms and/or Great Plains preferred.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

There is little risk of injury. Work hours are generally during normal business hours and average 40 hours a week. May require some additional hours when production demand is at high levels.